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Business Profile

Wholesale Shirts

All About Apparel Inc
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has failed to issue a refund and its been almost 2 weeks since they canceled my order due to a review I had left about them (which my lawyer told me to make the order to show how the company truly acts). Ive contacted ****** and theyve stated that this company hasnt even initiated the refund. Ive contacted the company several times with no reply. It is fraudulent to keep customers money when you cancel their orders.

    Business Response

    Date: 01/06/2025

    Please see attached correspondence as well as refund receipts and our shipping policy regarding cancelations and changes.  This customer was made aware of our policy and refunded in full.

  • Initial Complaint

    Date:11/22/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/21/2023 Ordered shirts and realized right after i sent in the order the adress was wrong. Reached out in an email to cancel, or change the adress. I was told the itam had already shipped. I didnt think it was possible since i ordered it at 10pm and was told at 7:30am in an email that it was shipped. And could not be changed. I called at 3:30 pm to make sure it was shipped. I asked if they had an over night crew, they said no. I asked how it was already ******* then, the girl said well was not shipped at 7:30am when i got the email. But now it was shipped out. So I asked to get shipping information so i could reach out to the shipping company. She then told that the item had not shipped, they still had it, but that i could not cancel, or change an adress. Their system could not do that. These were shirts for my kids softball team. I cant afford to buy 2 sets, and it will be to late after a refund, if the wrong adress even sends them back. At the very least an adress change would have made this work.

    Business Response

    Date: 11/24/2023

    Thank you so much for reaching out. Once orders are placed on our site they cannot be canceled or changed. We have this posted. We also have a warning when checking out with PayPal to ensure the information is accurate before completing the checkout process. This customer has an old, incorrect address on their paypal account. They did not verify the address was correct before checking out and used the old information. They contacted us to cancel or change the order via email. Despite our policy of no cancelations we did reach out to our warehouse to attempt to get this canceled on the customers behalf. Unfortunately, the order was too far along in the process. We then sent alternative solutions to try to retrieve the package. We have not heard if the customer has attempted to have the package rerouted or not. We will have the shipment returned to sender and refund the customer. Please keep in mind this costs ********************** $25 per shipment. Once we have confirmation that the package is RTS we will refund this customer. The customer filed this dispute even though we were not finished assisting them as we closed early on Wednesday and Closed on Thursday for Thanksgiving. We are back in the office today and will finish the process.  

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