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Business Profile

Fence Contractors

Valencia Fencing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had some fence work to be done. Estimator came to home and then gave us an estimate to complete work and the price to do it. I asked to purchase materials only and we would provide the labor. I had my landscaper pick up the materials per the estimator to complete the job. ****** from Valencia Fencing mentioned he would have the materials ready for pickup as they would not deliver the materials. Landscaper was able to pick up and help me complete the job on 4/7/2023 and there was an additional wrought iron fence section, taller than my existing fence that was left over. I asked Valencia Fencing if I would be able to return the section to them and get a refund as the materials estimated were not accurate. This was their reply on 4/12/2023: "I apologize but the estimate made was based off the list provided. All of our material sales are final as it was stated on the estimate as well. Again, I apologize for this inconvenience but if there is anything else we can do for you please let us know. Thank you,****** Office Coordinator Valencia Fencing LLC *************"I feel this is unfair as the estimator evidently estimated incorrectly. Not being fence people, we trust what they estimate to be what is accurate to complete a job. I would like you to contact them to resolve this as we had to pick up the materials in the first place and now will have to likely return them to the business.

    Customer Answer

    Date: 04/20/2023

    *******************

    ************************************

    ******, ** 98843

    **************

    Please let me know if you need anything else.

     

    Business Response

    Date: 04/24/2023

    Attached is the original estimate as well as the paid receipt. In both, it states that all sales are final and that the customer must verify product before leaving.

    We do not offer delivery services. This is something we tell all of our customers. 

    As a company, it is our responsibility to make sure our customers are well helped and receive the best products necessary for their projects. We especially take into great consideration when they are not knowledgeable of said products. 

    When giving material quotes, we make sure what we are providing is what our customers are requesting. From the footage to the height. This is another reason why we like to have our customers verify their product before it leaves our business location. 

    We also did the customer the favor of keeping the material for them until they were ready which was roughly half a year. We typically allow 2 weeks to hold material. 

     For further questions or concerns please reach us at ********************************************************* or *************

    Customer Answer

    Date: 04/25/2023

     
    Complaint: 19956494

    I am rejecting this response because: The estimate is INCORRECT!!!!!!!!!! Whoever came to our home included the 70" x ****" panel press pear WHICH WAS NOT NEEDED for the fence repair. Even though I paid for this estimate, I did not understand their lingo for what was needed for the fence repair. I am requesting the $286.65 charge be refunded as it WAS NOT NEEDED and to have the company pick up this panel. 

    Best,  

     *******************

Valencia Fencing LLC is NOT a BBB Accredited Business.

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