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Business Profile

Hotel Consultants

Point Ruston Silver Cloud Hotel LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Point Ruston Silver Cloud Hotel LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Point Ruston Silver Cloud Hotel LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of April 3rd 2023 I had stayed at silver cloud hotel on point Ruston and as we entered the room we did a walk through of the room to be save so if anything was broken or not done correctly we could have it noted an pictured an let the hotel know , when we did our walk through when went wrong our room the gave us we noticed there was a broken light fixture broken an hanging off the wall immediately we finished turning on lights an the broken light fixture complex blew up an sparked an hit me in my chest , we immediately gave the front desk a call they then called us downstairs apologized and accommodated me with another room this time with a view we thought everything was ok that was fine with the accommodation they gave us . Fast forwarding too check out we checked out an they let me know I would get my security deposit back the same day . I did not receive it the same day. I waited to days so the 5th of April 2023 to call them an ask why I havent got my security deposit because I waited 2 days after checking out from the hotel thinkin maybe it took longer then they said due to past hotel experiences they then went in an said they charged me for the light fixture that was already broken an they had accommodated us for another room for . I instantly ask them whyd that happen if I called down to the front desk when walking into the room given an let them know it was already broken at our walk through an they had given us a accommodation for this. She said to call back for a manager the following Tuesday because there was NOT a manager that was there that could help me . I called back Tuesday an they directed me to the mamangers phone which went to voicemail so I called again an it went to voice mail again I left 3 voicemails an marked them urgent so he could get back to me . Never got a call back . I then did this for a week straight he still has not given me a call back and has not pick up the phone for the next 6 days after my first call to help resolve this

      Business Response

      Date: 03/16/2023

      Good morning, 

      The complaint refers to a stay that would have taken place on April 3rd, 2023, which is a date in the future. At this point, we have no means to be able to verify the veracity of a complaint if the specifics are inaccurate to the point of referencing a date that could not have realistically taken place. We would be happy to assist based on information that is reliable to follow-up on.

       

      Thank you, the Silver Cloud Hotel Point Ruston management team.

    Point Ruston Silver Cloud Hotel LLC is NOT a BBB Accredited Business.

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