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Business Profile

Backflow Testing

Certified Backflow Testing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Backflow Testing.

Complaints

This profile includes complaints for Certified Backflow Testing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Certified Backflow Testing has 2 locations, listed below.

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    • Certified Backflow Testing

      1410 235th Pl SE Sammamish, WA 98075-8175

    • Certified Backflow Testing

      520 241st Ln SE Sammamish, WA 98074-3681

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/16/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June 2023, I called Certified Backflow Testing to see if I was on their annual callback list. I was told I was not. I also did not receive a email from them which is supposed to be sent to clients on their annual callback list as a reminder that testing would be done. I therefore concluded I indeed wasn't on their annual callback list, and I did not make an appointment request for them to provide testing. They came anyway and tested our irrigation system, and we were charged $60.00. When I disputed the unwanted service and subsequent charge, ************************* assured me the charge would be credited. Nearly a year later, I'm still receiving an invoice from them. I haven't paid it and I'm hoping you can help me in getting the charge removed.

      Business Response

      Date: 06/04/2024

      We deeply regret the inconvenience and frustration you have experienced with Certified Backflow Testing. Your satisfaction is our top priority, and we are truly sorry for the oversight that led to this situation.

      Upon reviewing your complaint, it is clear that there was a misunderstanding regarding your status on our annual callback list. We sincerely apologize for the error that resulted in our team conducting a service you did not request and subsequently charging you for it.

      We understand that you were assured that the charge would be credited. We are genuinely sorry that was not immediately resolved and that you had continued to receive invoices despite your dispute nearly a year ago. This is not reflective of the service standards we strive to uphold. We have  voided out the invoice leaving no balances on the account. We are also reviewing our internal processes to prevent such occurrences in the future and ensure better communication with our valued clients.

      We appreciate your patience and understanding as we work to resolve this issue. Should you have any further concerns or require additional assistance,please do not hesitate to contact us directly at 877-STOP-INC. Once again, we apologize for any inconvenience this may have caused and thank you for bringing this matter to our attention.

      Customer Answer

      Date: 06/04/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Certified Backflow Testing is NOT a BBB Accredited Business.

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