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Business Profile

Web Hosting

Epik Holdings Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 21, 2022, I paid for the domain canadianpharmacyes.com $300 (Invoice #********) and for the transfer of the domain canadianpharmacyes.com $9.99 (Invoice #********) via USDT ERC20. Link of transaction ****************************************************************************************** The domain was not transferred, and the deal was canceled on November 11, 2022. As of the date of this complaint (January 19, ****), the funds have still not been returned to my USDT ERC20 account.I've contacted Epik.com many times, but I always get a polite Hold on, we're working on your issue. It's been 2 years now and the problem is still not solved.

    Business Response

    Date: 01/31/2024

    Hi,

    I'm very sorry that you're situation has not been resolved after all of this time.

    Even though the response says it's coming from "*********************", we're the new company who took over Epik in June of 2023. We aren't able to edit who this is being responded to by but this complaint unfortunately predates us but we'd still like to be able to help if we can. Can you try reaching out to us at ***************** or email our support team at **********************************. Our customer service team can hopefully help you with this or direct you how to best contact the previous Epik owners. They've gotten alot of complaints and we're trying to resolve as many as we can but sometimes we aren't able to. I will also forward your complaint to our support team to have them look into it. 

    We look forward to getting this taken care of for you if we can. Thank you for your patience.

    Best regards,

    Epik

  • Initial Complaint

    Date:12/29/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Deceiving business practice in that they are sending misleading letters. Receiving letters asking for domain registrar services, yet the letter clearly states they are not a domain registrar.

  • Initial Complaint

    Date:12/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold my domain, Candida.com on Epik.com on 9-27-22 for $100,000. I used Epik's *************** The funds were supposed to be a direct deposit to my bank account, less a 9% commission. I was advised that my funds cleared escrow and have still not received my funds. The funds were transferred to Masterbucks, and I am showing an account balance there of $91000, but I did not want my funds to go into Masterbucks. I have contacted *********************, Chairman and *********************, the new CEO and they keep telling me my fund are coming but they have not been sent to me.

  • Initial Complaint

    Date:10/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Epik.com offer an *************** where they allow buyers and sellers to complete transactions between each other. They act as a "middle man" that holds the buyers money, before passing the seller's website or domain property to the buyer, and then ensure the seller gets paid.The service ensures the buyer gets their new website or domain, and the seller gets their money.The proceeds from the escrow sale are then placed in an account at Epik's Masterbucks.com website. The client can hold the money on this Masterbucks.com website, much like holding money in a PayPal account. When I went to withdraw my money from Masterbucks.com to my bank account, the Masterbucks.com website was offline, and my money was inaccessible. Since then, I have not been able to gain access to my money - $237,000.I have repeatedly asked for my money to be withdrawn to my bank account, but I am told there is no update from the support staff. They have not informed me as to when my money can be withdrawn, or whether it is even there at all.I have repeatedly called ********************* the **** but he has not taken any of my calls. I fear that Epiks clients Escrow money has been used to fund other areas of the business, and the funds are no longer there. I request that all the money I am owed is paid to me immediately.

  • Initial Complaint

    Date:09/26/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    hello.i sold one domain name www.f.to at epik.com .after that .i have around *****usd fund at they are fund website : masterbucks.com i use *****usd buy another domain 365.cm at 2022 july .questions :1.seller told me last week .he still can't receive payment *****usd .2.masterbucks.com can't cash out my other fund ******usd .

    Customer Answer

    Date: 01/27/2023

    1 .email is :*************** 

    2 .epik.com didnt my fund

    3 .i want get my withdraw 62284usd 

    thank you .

     

    ????iPhone

Epik Holdings Inc is NOT a BBB Accredited Business.

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