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Business Profile

Decorative Concrete Contractors

Hikila Concrete Design LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Decorative Concrete Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2023

    Type:Order Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, December 2nd I hired ***** ****** owner of Hikila Concrete Design to pour 3 concrete yard slabs total of 650 sq ft, and install one French drain for $6500 I gave an initial payment of $3000 as a deposit to start work the following week on Monday December 5th. We agreed the work would be completed by December 9th per our contract. After a day delay on Tuesday, December 6th ***** and a crew of 3 came and removed the planted grass, placed some gravel on the areas that were to have concrete poured and made forms on two of the three areas. After the initial prep work was completed, I gave another deposit of $2500 per our signed contract in order to secure the concrete delivery. At this point the delays and excuses started, many times being told that he was sick or had to cancel the concrete multiple times due to weather etc. I have tried many times over the past month to get a hold of ***** ******, but now he will no longer answer his phone or text back. In total I have paid this business $5500, and have an incomplete project and yard. I cant get a hold of him and have no answer to as to when the work will be completed or if he would like to refund my money? I have submitted images, the signed contract and also have our text thread/video footage of all of our interactions.
  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    License number: ************ WA UBI No. ********* *********** was previous know as Hikila Concrete Design LLC.We hire ****** ****** with Hikila ****************** LLC. back in June 2022 for concrete pouring in our backyard, front yard, and the stairs. We paid $20,000 (2 installments). They came to do the demolition and pour the cement in the back patio, but never came back to finish the project. The works are not done:1. Have not pour the cement on the stairs in the back and front 2. Have not pour cement in the front 3. Have not pour cement on the 2 sides of the house 4. Never came back to finish the work in the back patio I have been reaching out by phone, email, and text and ***** ghosted me.

    Customer Answer

    Date: 09/12/2022

    Hello,

     

    I'm writing to request to close the above complaint #. The issue has been resolved. The company came and finished the project this week.

     

    Thanks,

    ********* 

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