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Business Profile

Ecommerce

Trans-Pac China LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 4, 2025, the bottom bracket of the retractable baby gate I purchased failed during normal use. This caused the gate to lose tension and collapse, putting my 18-month-old son at risk. Fortunately, he was not visibly injured, but this failure could have led to a serious accident.This gate is imported by TRANS-PAC CHINA LLC and manufactured by ****************************************. We have had the gate for less than a year, and the failure appears to be due to a defect in materials or workmanship.Given that this is a child safety product, the failure may violate the Consumer Product Safety Act (15 U.S.C. ********) and associated safety standards for gates and enclosures (16 CFR Part 1239). The defect may also breach implied warranties under the ********-**** Warranty Act (15 U.S.C. ********), which requires products to be fit for their intended ********** resolution, I request:A full replacement of the defective gate with reinforced brackets.An additional gate of the same model as compensation for the risk and inconvenience.If not resolved, I will report this safety issue to the *************************************** (CPSC) and explore legal remedies.Sincerely,Ntussia *******

  • Initial Complaint

    Date:06/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought this VAVASOO BABY AUTO SWING THROUGH AN AUCTION SITE AND WHEN WE WENT TO PUT SWING TOGETHER WE HAVE 2 LEFT ARM PIECES AND WE DIDNT GET ANY RIGHT ARM PIECES AND WE NEED A RIGHT ARM PIECES. WE HAVE TRIED CALLING NUMBER MANY TIMES NO VM SET UP CALL CANT BE ANSWERED. WE HAVE EMAILED 2 OR 3 TIMES NO REPLY THIS IS WHAT IS ON THE WARRANTY CARD WE NEED TO COMPLETE BUT WAITING TO COMPLETE TIL WE HEAR FROM COMPANY ABOUT REPLACEMENT PART.

Trans-Pac China LLC is NOT a BBB Accredited Business.

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