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Business Profile

Meal Prep

Fresh Meal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Meal Prep.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have used Fresh Meal for weekly meal deliveries. Since July they have double charged me the same amount every week; $115.00 or ****** and $98.84. I have emailed them several times to ask that they take care of this and gotten no response. I suspect it has to do with confusing messaging, but it has happened before with a different system.I am asking them to credit my **** for the amount entered below, which is the total they have overcharged my ****

    Business Response

    Date: 09/09/2023

    Hello,

    The customer had billing and double charge issues due to her not following the general protocol of updating meals herself on her existing account, and instead placing a new order each time. As a subscription account she was repeatedly notified she should be making her meal selections each week directly on her account. This issue from the customer's end has happened on our old website as well.

    In addition the customer filed a ******************** complaint within a day of sending us an email, giving us no time to adequately respond. 

    Either way, with **** being a lonstanding member, we would absolutely like to resolve this for her, and have sent her an email on resolution and next steps. If she chooses this is handle via the BBB, that is fine too. She just has to revert back to us. 

    CSM,

    FreshMeal 

    Customer Answer

    Date: 09/10/2023

    RE complaint ID ********--

    It is not true as Fresh Meal says that I only notified them once, a day before my complaint.  I tried several times to reach them several days earlier.

    There is nothing specific in their response about crediting my *****  I'm assuming they plan to do this but I am not ready to close this case until I get the money back.  Their communications are very confusing, and I had a terrible time figuring out how to make my orders.  For example, I got an email acknowledging my cancellation and advising me to affirm my cancellation on the payment portal.   The payment portal is where I cancelled in the first place.    I will be satisfied when I get the credit I have requested.  I am feeling a bit gaslit.

    Customer Answer

    Date: 09/22/2023

    I have yet to receive any response from Fresh Meals other than the response I've already received blaming me for their double billing.  Following are the details:   June 22 - $71,17 & *****;  July 3 ******, July 9 - *****;  July 10, ******;  July 17: *****;  July 10 ******;  July 24, *****, July 31, ****;  Aug. 2, ******;  Aug. 7, *****;  Aug.9, ******.  I believe at this point, I cancelled my order as I had said earlier I would do if this were not taken care of.

    I suspect a problem with messaging, though they got back to me right away after getting my complaint from you---with a complaint about my complaint.  I want a refund of some of these charges--I suppose half, though looking at this list, it's hard to tell what is double & what is triple.

    Thank you.

    *********************

  • Initial Complaint

    Date:05/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of original transaction 3/3/2023 for meal delivery on 3/5/2023. Date of second unauthorized transaction 3/10/23. Amount of money charged was $136.61 for 3/5/2023 delivery. Food was never received. Amount of second charge unauthorized was $136.61 for 3/12/2023 delivery. Food was never received.The business committed to providing meal delivery service on a weekly basis. I am disputing these charges because I never received my meals and I was only credited back $136.61 on 3/16/2023. I am stilled owed $136.61 for the meals that were not delivered on 3/12/23.Please see attachments for email conversations with the business and screen shots of what their website says for locations of delivery and when food will be delivered. ********* ********** is on the locations of delivery and delivery is supposed to happen every Sunday. Yelp also has reviews of issues with this company and money not being refunded.

    Business Response

    Date: 05/09/2023

    In response to this complaint, the individual is not a customer of ours. We are "********************** Plan LLC" www.freshmealplan.com. All correspondents documented are for another company called "Fresh Meal" including the email correspondence, which is not an e-mail address of ours. We have no record of this customer in our database or charges for these dates.  *********** in which the complaint seems to be filed for should be"****************************************".  We are happy to provide further information if needed but we are limited as we never had any orders or contact information from this individual.

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