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Business Profile

Parking Facilities

Masterpark

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Jay R

    Date: 11/09/2022

    DO NOT GO HERE!!!!Parked at the Garage because my flight was getting back way late - 1AM - and I wanted my vehicle to be ready to go. Upon arrival I notified them I was ready for pickup. 20 Mins later I arrived at the garage, but where was my vehicle? Not to be seen. The excuse I was given "not enough drivers here this late". So how is that the customers problem? When my vehicle was finally brought to me, I mentioned to the driver about this being unacceptable and was complaining to corporate and he laughed in my face. The next day, I called the manager of the garage and all he could say was "Sorry, that's late at night and we don't have many people on-hand" - I asked "how is that my problem?" He had no answer. When I said I was running it up the "corporate ladder" his response was "do what you gotta do" - seriously? I then left a message for the ** of Operations, but I've yet to get a call back.I gave them feedback via their email soliciting feedback and told them what happened and that I would never come back and would make sure all of my friends and anyone traveling knew this.A few hours later I received a call from someone who identified themselves as the "Marketing Director" saying they read my feedback & reviewed the video of my arrival and it did appear the person bringing my vehicle to me had a "smirk" on his face but they couldn't hear the audio, and this employee would be dealt with. Again, I got the story 'we don't have many people on-hand that late' and I told him the same exact thing I had in my review and that I would never come back. This guys attitude changed like *************** "Well thank you very much, Sir!" he said in a very sarcastic way with a strong & elevated voice. Then he continued with "Let me tell you something" and proceeded to get belligerent, so I hung up on him. Seriously? Here is the "Marketing Director" lashing out at a customer - VERY UNPROFESSIONAL!!!!DO NOT GO HERE!!!!!!

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