We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesale Small Appliances

Acekool Innovation Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Small Appliances.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased one of their products from a third party, it is a portable AC unit. I used it 2-3 months last season, this year the compressor wont kick in. It was delivered on June 17, 2024. I have tried to contact this company, telling them my situation. They have not responded.

  • Initial Complaint

    Date:06/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 14, 2024, I made an online purchase from ******. I bought a Portable Air Conditioner from Acekool (Creative Innovations ***** for a Christmas gift. I opened the box on January 2, 2025, and noticed there were some parts missing. I did not contact ****** because I thought they would say, Contact the manufacturer and they will send the parts. So I emailed Creative Innovations **** as per the back of the instruction manual. They told me someone would respond shortly. After a few weeks with no response, I emailed them again. I waited a few more weeks, and still no response. After a few more weeks I went to a Target store. They told me to call ****** headquarters. When I finally talked to them, I was told they could do nothing because it was beyond the 30 day return period. They suggested I continue to notify Creative Innovations **** and to try the distributor, ******. After many additional attempts, still no response from either company. I tried to ****** both companies but couldnt find them.I spent $248.39 on an air conditioner that I cant use. The missing parts are: Air Exhaust Duct Connector of Air Exhaust Duct Widow Exhaust Adapter Target invoice number: ***************** Target item number: ********

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Acekool air conditioner from target on 4/17/2024. By late July early August the air conditioner has stopped working. It was past the time I could return it to the store, but it was still under warranty. So I have been emailing and calling ****** as well as Acekool. Acekool will send me an email saying they received my complaint and will get back to me shortly but they NEVER get back to me! This is my 2nd BBB complaint because the 1st one I processed to target since thats where I bought it, but was told they could not be held accountable. So now I am filing a 2nd one to Acekool. Although the address is in ********** for some reason these people speak (in the email) like they are from outside ******. My 1st email to them was in August, the last one was December. No one answers the phone and they dont respond to voicemails.

  • Initial Complaint

    Date:02/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So i along with hundreds of others have purchased the ACEKOOL air purifier model kj410 and this is still being sold online and there website but the issue is they dont sell a replacement filter for this machine so after a month or so the machine is useless , they do not mention this in there sales ad , i have sent dozens of emails to customer service. I have called dozens of times to customer service. They refuse to email me back. They refuse to handle anything over the phone and I think that its ridiculous that they are allowed to still sell this same machine but yet they cannot tell anybody where to get a replacement filter to be able to continue using this machine and these are not cheap machines so people expect to be able to keep using them with a replacement filter. This is an issue in *****************. This is an issue in ****** online everywhere people are complaining about the same thing and I cannot even get ACEKOOL to respond to my emails. They actually have blocked my email now so my emails dont even go through to them . So I think they need to either refund everybody their money that was misled by thinking they can continue to use this machine after the filter needs replaced or they need to make a filter and tell people where to buy it.

    Customer Answer

    Date: 03/01/2024

    So i just noticed that now when u look for a filter for this they have several that pop up BUT they all say frequently returned item because if u look at the measurements they will not fit in this purifier and i still have not gotten anymore responses from them other then the one phone / email call the same day i filed the complaint? 

  • Initial Complaint

    Date:03/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought brand new Acekool Air Purifier AF2 - 400 CADR Smart HEPA Air Purifier. 6 months ago, or so.I need a replacement filter. Can not find anywhere. All they say is sorry for the inconvenience.They will not send a new replacement or find a filter. What company doesn't have access to their air purifiers replacement filters. I feel like they scammed me as a senior.*************************

Acekool Innovation Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.