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Business Profile

Adult Entertainment

ECHST.NET

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adult Entertainment.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Getting charged $19.95 a month (since Jan 2025), and called in to cancel the subscription. However, still seeing months later that the subscription is ongoing and that I am being charged for it. Earlier today (6/8/25), I emailed the company as well as an additional follow-up.

    Business Response

    Date: 06/16/2025

    Hello Varun,

    Our service team replied your email directly on 06/08/25. We stated that all charges had been refunded and will return to your payment method on file within 5-7 business days.

    The total amount of the transactions were $79.80. If the funds have not been made available to you, please contact your payment provider to assist in locating.

    Please understand your account and card have been permanently blocked from our services.

    Thank you for your time.

    Support Team

  • Initial Complaint

    Date:03/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got charged 20 dollars at about 22:00 on 3/1/2025. After reviewing the charge and related websites, I figured out the charge wasn't a recurring payment of any kind, or a new transaction that I had made. Recently I made a free account on jerkmate and made sure to explicitly avoid putting any information regarding my card on the website. From reading up on the company, I found this is a common issue and have reached out to support. I am awaiting a response right now.

    Business Response

    Date: 03/14/2025

    Hello,

    We have located your account and issued a full refund of your disputed transaction.

    The account and card have been permanently blocked from our website.

    Please allow 5-8 business days for your funds to appear on your cards account.

    Thank you.

  • Initial Complaint

    Date:01/24/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for an account with one of this company's adult websites on the 19th of January, and agreed to a $2 authorization ********* roughly 2AM on January 24th as I was getting ready for bed I got an email saying I had been charged another $2. I logged into my account on the website in question and tried to interact with their live chat support (which I believe to be AI and not a real person.) The support kept saying that the $2 was an authorization charge that would drop off, and I kept saying that I was charged that $2 days ago and then again this morning. Then the chat would be force-closed and I couldn't type anymore.I called the customer service line and the guy who answered, who did not identify himself by name, looked into the account and said I had signed up on two different sites of theirs (thus the second $2 charge) and that I had signed up for a live *** show with a woman. I looked at the transaction history on the site that I *DID* sign up for and sure enough there was a plethora of charges over the last 20 minutes or so with a bunch of woman *** performers. (I'm GAY.) Some of those charges were for live *** shows allegedly happening while I was actively on the phone with customer service!I got very upset and told the man it wasn't me, and his response was to accuse me of "yelling" at him (I did no such thing and would love to hear any recordings of the call they have,) and that he was hanging up on **** called my bank and FORTUNATELY after that $2 charge they refused any of the other attempts at charges, but I still had to cancel my debit card to prevent any additional attempts.I'm now waiting for a confirmation that any and all existing accounts with ANY websites owned by this company have been shut down to prevent future attempts at fraud.

    Business Response

    Date: 02/13/2025

    Hello Mr. ***************** apologize for any inconvenience this issue may have caused.

    Please note that all associated accounts in connection with you have been refunded and permanently blocked from use.

    If there is anything else that we may be able to assistant, please contact and we'll be happy to service you.

    Thank you.

    CS Support team

    Customer Answer

    Date: 02/14/2025

     
    Better Business Bureau:

    It still disturbs me how easily my account with the website "Jerkmate" was hacked and taken advantage of. I'd initially thought that somehow my actual debit card had been hacked, but someone SPECIFICALLY hacked my account on this website and charged up a bunch of sessions with pornographic performers, and I believe this site is seriously seriously compromised.


    Sincerely,

    ***** *******

  • Initial Complaint

    Date:11/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There were fraudulent charges made to my card from this company and they won't refund my money on to my new card

    Business Response

    Date: 11/28/2024

    Hi ******,

    We have made multiple attempts to refund all transactions associated to your card. These attempts date back to 10/21/24 when you originally contacted our support team.

    Unfortunately, we continue to receive refund declines from your bank. "The bank has declined the transaction because the account is over limit." We suggest contacting your back and asking why this is occurring and how to remedy the issue. 

    Please contact us directly with the bank's instructions for refund procedures.

    We are available 24/7 at ************ or **************************

    Thank you!

ECHST.NET is NOT a BBB Accredited Business.

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