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Business Profile

Alcoholism Information

SinclairMethod.org

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Alcoholism Information.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to get a prescription from a physician for naltrexone. I chose SinclairMethod.org. It is $215 for 1st session and $115 for the second 6 months later. When I signed on to mid-afternoon Sunday, January 1st, I was offered an appt for Monday, January 2nd @ 7:30 pm. I misread the am/pm time and signed on at 7:30 am. I immediately contacted ******************** and took screenshots and asked if I could change the time, (because of an important prior commitment at 7:30 pm). I stated it was my mistake but asked if they could help me. I only sent back a quoted cancellation policy regarding you can't cancel within 24 hours. I was charged $210 with absolutely no resolution. I find that this is wrong - at least try to work something out. This does not show a caring organization. I would never recommend this company.I was already hesitant to do this, and I felt I was treated like a nobody. $210 is a lot of money. Professional doctors offices only charge a 25 no show fee. I feel as though they are taking advantage of people who are asking for help. There could be many reasons people can't make an appointment. I am asking for partial refund.

    Business Response

    Date: 01/04/2023

    Hello - You missed the appointment at the scheduled time - because you mixed up AM and PM - and yet we STILL refunded your payment in FULL prior to this complaint being filed.  Again, despite violating our refund policy, we STILL refunded you PRIOR to this complaint.  What else can a business do? 

    Customer Answer

    Date: 01/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

SinclairMethod.org is NOT a BBB Accredited Business.

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