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Business Profile

Auto Repairs

Budd and Company, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our car broke down and we had it towed to **** Auto. The next morning, I got a call from them telling me that they were going to impound our car because it was wrongly parked. I rushed over there and a mechanic told me they would wait a week and a half before seeing it, and I could get one hour service. At the end of the day, they called again saying they were going to impound the car unless we agreed to two hours diagnostic testing, and we had no choice. The inspection was not done, they replaced the fuel injector, and said they needed another 3-4 hours (at $170/hr) to do more diagnosis. Afterwards, my friend asked if they replaced the spark plugs? No. They did not even complete any inspection for us. After trying to contact them, they don't respond.

    Business Response

    Date: 03/01/2024

    The vehicle was repaired with full approval, only 2 hours as noted.  The technician time taken to diagnose the problem is accurate, no courtesy inspection was completed, nor was the customer charged for any.

     

    Here is a full history of our conversation after the repairs.

     

    Hello, your estimate from Budd and Company is ready ******************************************************************************** Reply STOP to unsubscribe
    To: **************05:40 PM

    *******************
    *******. Zac@Budd&Co. The minimum time for a No-Crank No-Start is 2 hours of diagnostic. We are booking our 2 weeks for work like this. We either need approval for 2 hours just to diagnose or it needs to be removed.
    To: **************05:42 PM

    *******************
    That is an active driveway and we have done our best to work around the vehicle all day.
    To: **************05:43 PM

    QO
    Ok. I approved it.
    05:44 PMFrom: **************
    *******************
    There is a link above if you can approve there please.
    To: **************05:44 PM

    QO
    My apologies for the car ***************:44 PMFrom: **************
    QO
    Yes. I did so.
    05:45 PMFrom: **************
    *******************
    Life happens. Just trying to help if we can and complete all of the work for the customers that waited to get appointments. If you have any info to pass on as to what happened please send them over. I'll get it in tomorrow.
    To: **************05:46 PM

    QO
    Ok. Thank you.
    05:47 PMFrom: **************
    Jan 25, 2024
    *********************
    *******. Zac@****. Our Shop ******* has been worming on this most of the morning. We have diagnosed that it will take a fuel pump to make it run. We have not driven it other than to move or been able to get it on the rack for a full vehicle inspection. Estimate to follow..
    To: **************02:09 PM

    *********************
    Hello, your estimate from Budd and Company is ready ********************************************************************************
    To: **************02:09 PM

    QO
    Hi Zac OK thanks for the update. **** worked on this car recently. I didnt catch your meaning - did you say you weren't able to get it on the rack for a full inspection?
    02:31 PMFrom: **************
    ***************************
    Anything beyond the issue that it was dropped off for. As is we have not done a full vehicle inspection nor driven it any extended period of time. Would it be easier to talk?
    To: **************05:01 PM

    Jan 26, 2024
    ***************************
    Morning. The Passat is alive. Give me a call when you can. Zac@****
    To: **************09:57 AM

    ***************************
    Hello, your invoice from Budd and Company is ready ******************************************************************************
    To: **************10:24 AM

    QO
    Zac our AAA membership s
    12:17 PMFrom: **************
    QO
    *says we have a 10% off labor up to $75 , can we apply it? Thx
    12:18 PMFrom: **************
    ***************************
    New ownership (me) technically not affiliated, but I'll do it for you.
    To: **************12:19 PM

    QO
    Thank you brother
    12:52 PMFrom: **************
    QO
    Coming to pick her up now
    03:57 PMFrom: **************
    Jan 31, 2024
    QO
    Zac do you have any of the *** codes from our repair?
    12:24 PMFrom: **************
    QO

    12:26 PMFrom: **************
    QO
    Zac@****
    04:49 PMFrom: **************
    QO
    Zac@****, we are looking for the computer codes from our onboard computer.
    04:55 PMFrom: **************
    QO
    Your report is blank.
    04:55 PMFrom: **************
    ***************************
    If you want a list we'd need time with the car. Off memory P0171 lean code and P0300-304 Random missfire codes.
    To: **************04:58 PM

    QO
    What about the spark plugs?
    05:02 PMFrom: **************
    QO
    I'm not seeing our vehicle inspection.
    05:03 PMFrom: **************
    Feb 01, 2024
    QO
    We need that inspection you didn't do
    07:52 AMFrom: **************
    QO
    Zac@****
    07:53 AMFrom: **************
    QO
    This report is blank
    07:53 AMFrom: **************
    QO

    07:53 AMFrom: **************
    Feb 07, 2024
    ***************************
    Thank you for the 1 star review. We thought we did a good job getting your car running again, with the full disclosure that we had no idea if it ran. We wish you the best going forward *******.
    To: **************12:06 PM



Budd and Company, Inc. is NOT a BBB Accredited Business.

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