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Business Profile

Auto Upholstery

Rich's Custom Upholstery

This business is NOT BBB Accredited.

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Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Gennady F

    Date: 10/28/2024

    Dispute for NO SERVICES provided.On August 13th, I brought my 2007 Mustang GT convertible to Rich's Custom Upholstery, because the convertible top stopped working and also wanted him to check the driver's motorized seat (which also stopped working).He said he would give me an estimate/quote. The next day I spoke to ***, he said to fix the top would cost $850-$1000. If I brought my own part *****************************************Pump $150-$350), it would be 3hrs of work ($185 x 3 plus tax). To my surprise, when I came to pick up my car, he presented me with a bill of $628.69, for trying to fix the seat for 3 hours. The seat was still not working when I picked up the car. When I checked, it was the wrong type of fuse he left inside. The "Invoice" states: Labor Charge - Convertible Top/Driver Seat No Function guess Relay Fuse $555.00 Parts Cost $8.97 Enviro. Fee $5.75 Sales Tax $58.97 Total $628.69. He charged me an extra 3%($18.86), for using a credit card: Total for fixing NOTHING $*********, I said, what am I paying for, if you did not remedy the problem? But to get my car back, I had to pay. This was an awful experience/Rich's Custom Upholstery, and it is mind boggling that a merchant would charge $647.55 and not remedy/fix the problem(s) on my car.He should have honored a FREE Estimate, as per his ********** only remedy is to dispute the charge with my bank for ************ Rendered". While I have been waiting for a decision from my bank, I received a call from Mo, the owner of Rich's Custom Upholstery, screaming and threatening to sue me.

Rich's Custom Upholstery is NOT a BBB Accredited Business.

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