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Business Profile

Boat Repair

Seaview Boatyard West, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Service requested was to replace a Cutlass/prop shaft bearing. They did not even perform the work themselves, they subcontracted the work to a outside company and laborers that I did not authorize. That also created a communication issue as receiving updates was basically impossible. That service was completed and the invoice was paid in full. This was on 4/10/2025. The vessel was removed from drydock and set in the water on 4/11/2025, and I recieved the boat. I didn't even make it home and the shaft and coupler (parts that were removed for the work and reinstalled) came apart from each other. I was able to get the boat back to their boatyard and was there in the morning waiting for them to open. Seaview agreed to haul the vessel out of the water at no charge so that the subcontractor could fix the problem. I would have never used Seaview West had I known the work would be subcontracted out to a non employee. This alone has made this very hard to get clear communication and scheduling. The boat was left at Seaview boatyard when they arrived Monday morning on 4/14/2025 for the job to be corrected, I have had very minimal communication as I cannot get email replies or the service writer on the phone to answer any questions. The boat has been in Seaview West possession since March 4th 2025. During that time I have had to pay 2 months of moorage fees at the ****** when I have not had possession of my boat. Every trip I take to go over to pick up the boat has cost me a day's work and $100. They have been paid in full for the service to be completed correctly and by a competent employee of Seaview West. I have had to leave the boat with them as I cannot get it anywhere else because of the failure. They need to warranty their work and complete the repair.

    Business Response

    Date: 06/12/2025


    This was an unfortunate situation.  We resolved the issue.  Yes, the resolution took way too long.  If I have the timeline correct, the customer took the boat away two days after filing the complaint.  To my knowledge, the charges are not in dispute.

    Regards 

    Tiel *****
    President, Seaview Boatyards

Seaview Boatyard West, Inc. is BBB Accredited.

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