We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Breastfeeding

Nurturing Expressions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Breastfeeding.

Complaints

This profile includes complaints for Nurturing Expressions LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nurturing Expressions LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Nurturing Expressions LLC

      4746 44th Ave SW Ste 201 Seattle, WA 98116-4476

    • Nurturing Expressions LLC

      PO Box 47163 Seattle, WA 98146

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/01/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a breast pump from Nurturing Expressions for several months in 2023. The contract that I signed said they would charged $90 + tax (so $99) to insurance. They charged $99 + $59.09 to my insurance instead and claimed that whoever wrote up the contract on their side made a mistake. My insurance covered this for the majority of the rental but did not pay the "upgrade" fee for two of the months.Nurturing Expressions threatened to send my account to collections a couple of months after insurance didn't pay, so I spoke to both my insurance and Nurturing Expressions multiple times to figure out the issue. I found out that the "upgrade" fee is the in-network discount (so insurance pays $40 out of the $99 and because they don't get the full $99, they charge an extra $59 to cover the difference). I also found out that my insurance does cover the "upgrade" fee, but made a mistake on those two claims and they said they will send Nurturing Expressions a check. I immediately let Nurturing Expressions know. This was at the end of April 2024. Premera sent them a check on June 22, 2024.Starting in December of 2024 I started getting phone calls from a collection agency about my outstanding "debt" to Nurturing Expressions.

      Business Response

      Date: 01/02/2025

      We have identified a billing error on our part and have communicated directly with the client to acknowledge the mistake. Her account has been updated to reflect the correct information, and it has been pulled back from the collection agency.
      The client expressed surprise at being sent to collections, as she felt blindsided by the situation. In response to her request, I emailed her a copy of all reminders and notices related to her delinquent status today.
      We are pleased to report that this matter has been resolved with the client. Additionally, we have updated our internal processes to prevent similar issues from occurring in the future.

    Nurturing Expressions LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.