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Business Profile

Bridal Shops

IDINA Bride

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bridal Shops.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - They didn't acknowledge me they would charge $250 SHIPPING FEE before I made the purchase! No explanation after the purchase until I found the other customers had the same experience on the Internet. Then I called and asked the other staff in the store, she said shipping fee varies for different designers, the Pronovias designer should charge $150 other than $250. But the staff whom I worked with told me ********* should charge $250. And on the other day, when I asked the third staff, she said shipping fee depends on where is the warehouse, not the designers! They even dont have consistency on the lie!- Also they charged me 100% of the entire purchase price when I made the purchase, however the contract said they can only charge me 60% of the purchase price when the order is put and the remaining 40% is paid when the dress in ready to ship, which might be 1 month away!- this is a dishonest shop full of lies, Im very angry and want to get a full refund of the entire transaction.

    Business Response

    Date: 02/14/2023

    Hello, 

    We reached an agreement with this bride and she was going to withdrawal the complaint, please find the email with the bride attached and close this complaint for us

     

     

  • Initial Complaint

    Date:01/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried a dress on the Idina bridal shop on Jan 14th, 2023. Order number is: #****. The stylist told me the dress is from **** **** and just because I know **** **** have some collaborative collection like white by **** **** that the dress is not produced and sold by **** **** brand. So I asked the stylist multiple times if the dress is from the **** **** collection and not some collaborative collection like white by **** ****. The stylist confirmed its not collaborative collection like white by **** ****. So I made a payment of **** usd which is 60% of the dress and signed a contract because of the information they provided to me. After I go back home, I did some research and found the dress is from a collaborative collection **** **** bride by **** **** and ****************** The dress is not even produced by **** **** production line. The collection thats only owned and produced by **** **** is called **** **** Haute. So I called the business shop as soon as I find out the issue and try to cancel the order. They told me they need to reach out to their operations team and see if they can cancel the order for me. After a few days the operation team told me the order is final sale and cannot be cancelled. I also need to pay the full price for the dress due to the contract they tricked me to sign.

    Business Response

    Date: 01/26/2023

    This bride signed a contract that says all sales are final and paid half of the dress. Days after, she emailed us letting us know that she found information saying this isn't **** **** dress. This dress is sold by *****************/*********, partners. We explained that to her in several emails but she kept asking to cancel the order, however, orders cannot be cancelled and she signed a contract where she agreed to this terms. 

    We offered to give her another dress and she will come to the ******************** to choose a new dress, please find a copy of her appointment attached.

    Customer Answer

    Date: 02/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

IDINA Bride is NOT a BBB Accredited Business.

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