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Business Profile

CBD Products

Laurelcrest Capital, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/08/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On approximately 11/5/22, I attempted to purchase a single test bottle of CBD oil from Laurelcrest for $12. There were two other types of test bottles each $12, for a total of $36. As I proceeded through shipping and payment information, I received a notice from them that an error had occurred. I rechecked to see what I'd done wrong and saw in my cart charges of $15,00, $1000.00 and $1600.00 for the $36.00 charge that should have been. Fortunately, my bank recognized this as a suspicious activity and had denied the purchase, also placing a hold on my card for suspicious activity, so I was unable to access my account for funds until Tuesday the 8th of November. I have not contacted Laurelcrest for an explanation. I will not due so and chalk it up to buy from a reputable source.

    Business Response

    Date: 11/09/2022

    First, I would like to apologize for any stress this may have caused. We are in the process of migrating our website to a new platform and this may have been something that occurred in this transition. I will have our digital team look into this and temporarily disable our store so that this doesn't occur again. In the event that something like this occurs we do have a clear path to reimburse our clients and a customer service line to handle any concerns.

    We do have both a case of 100 bottles, which represents the larger number in the picture, as well as single samples available which represents the smaller number. We have sold numerous single samples through our website without issue, so this is out of the *********** issue and is directly related to the migration of our store from Big Commerce to another platform.

    Although I wish I was hearing about this directly, I am happy you contacted BBB so that Laurelcrest is aware of the issue and can quickly fix it before another customer may experience something similar. 

    We would love the opportunity to sample you our product free of charge. 

    Kind Regards,

    *********************************** - Owner / VP Sales 

     

    Customer Answer

    Date: 11/10/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Laurelcrest Capital, Inc is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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