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Business Profile

Chimney Cleaning

Capital Local Services Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chimney Cleaning.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a chimney rebuild summer 2022 and since in fall 2023 weve had leaks in our fireplace and heavy leaking down our chimney in our house. Ive scheduled 5 appointments and no one has shown up. I cant even speak with any installers or the project managers we worked with.Everything seemed good about this company but now its like they never existed. They did a very poor job and and we need them to fix our chimney but they are the ghosting us.

  • Initial Complaint

    Date:10/05/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new woodstove insert from Capital Local Services. They installed it. It does not work. I called them and one of their people came out and confirmed it did not work. They said they would fix it on September 28th. They did not call or show up. I have called 5 times since and they said they would call back. They never called back on any of these calls. Now they just hang up when I call.

    Business Response

    Date: 10/26/2022

    Hi , 

    Sorry I wasn't available to respond 

    This issue will be resolved will contact the client today 

    And update once it's done.  

     

    Thank you for the email 

    I will make sure it will be taken care of. 

     

    *** .

     

    Customer Answer

    Date: 11/01/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you to the Better Business Bureau for getting this company to respond, as they never would have responded without your help.  I will never use this business again.

    Sincerely,

    *************************

  • Initial Complaint

    Date:10/04/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 8, a technician came to complete a chimney inspection and cleaning. He claims there was sever buildup in the chimney and showed photos, which I now have realized may not have been of my actual chimney. He then said I needed a new chimney cap installed to be up to code. He said he cleaned the chimney, but I now have significant doubts that work was actually accomplished. He said he would order the chimney cap and come back to install it within 2 weeks. He has not returned to install it and my phone calls to the business are now being ignored. All work, including the uninstalled chimney cap, have already been paid for ($1,830). The website and address listed on the invoice do not exist and are not actually connected to any business. The phone number and the billing/payment app he used (workiz) are connected to this business, Capital Local Services.

    Business Response

    Date: 10/28/2022

    Hi 

    We checked the client complaint and he was right he tried to record us few times and reach to voice mail, unfortunately it was the exact time we had a problem in our line services we couldn't receive any messages for almost 2 weeks until the problem was resolved. 

    we deeply apologize for that and we will receive out to the client to resolve this problem with the cap and offer him 20% off for next year maintenance cleaning. 

     

    Thanks for your email 

    And we make sure it will be taken care of.  

    ***.

    Customer Answer

    Date: 10/31/2022

     
    Complaint: 18169314

    I am rejecting this response because:

    I have not received any response or contact from the business (by phone, voicemail, or email) as they state in their response. And they still have not completed work that was paid for. 


    Sincerely,

    *** Flower

    Business Response

    Date: 11/01/2022

    Hi ,

    Our office manager did reach out 2 days ago and yesterday he was emailing and spoke on the phone to try to resolve the issue. 

    We committed to finish job. And the manager asked more information and received pictures from the client.  

     

    We never ignore any client or complaints and we want the issue to be completed and the client satisfied. 

     

    Thanks 

    *******

    Customer Answer

    Date: 11/02/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************

Capital Local Services Inc is NOT a BBB Accredited Business.

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