Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Jobscan for charging me an unauthorized renewal of a subscription and failing to issue a full refund upon my request.The transaction took place today, [insert date], with an original charge of $89.95 USD, but the refund issued was only $86.80 USD. The company claims that their terms and conditions allow them to withhold 3.5%, yet when I requested proof of my explicit consent to this policy, the documentation they provided did not clearly specify this retention nor was it visibly stated.Since this practice lacks transparency and negatively impacts consumers, I kindly request your intervention to ensure I receive a 100% refund and to take appropriate action against such practices.I appreciate your prompt attention to this matter and look forward to your ************* regards,*** ****** ?? *******************

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transactions date: 01/30/23, 04/30/23, 07/30/23, 10/30/23 each time $89.95.The site offers free trial, after a couple days, you can keep the free membership.I started the account in January, I opted for a free account and the last time I used a jobscan was 10 months ago. I realized the debit in my **** in October and reach out to them on December 2nd. I sent all information, cc number, copy of my account, email. Every time I check on them, they ask for everything again. I contacted my Card and request the dispute, but they can't request the money from January, April and July. I needed to request the bank to block them, because I cannot trust they won't charge me again once they confirm my account is free. And I cannot understand, if they confirm that, why they are taking so long to refund my money.I sent them, I think 8 emails. **** and *******, say they need to look further. No solution.This is a genuine way to keep money that it is not authorized. And the way they charge, not being monthly it makes harder to follow up. That is the reason it took me a while to see it. When I saw the charges in October, I realized I was not using that for a long time, and even if it I was, That is a free account, they were not supposed to be charging me.

  Customer Answer

  Date: 12/26/2023

  I received another e-mail from the provider. Asking again the same question about the charges and the credit card that was charged. I have already provided the card number since the first time when I was requested. 

  Business Response

  Date: 12/27/2023

  Good Day!

  Upon reviewing the provided information, it seems that the email address linked to the account has been a free account without any associated payment records.

  * Alternate email address that the customer may have used to register for a premium account. 

  * Last 4 digits of the card and amount of charge

  Despite the customer's cooperation in providing the last 4 digits of the card used for payment, regrettably, we're still unable to locate the specific charges on our end.

  We have asked if there were any changes in the card number from the period involved but we still have not gotten an answer as well. In the meantime, we've also advised exploring the option of disputing the charges directly with your bank. This will allow the bank to reach out to us directly, facilitating a more streamlined resolution process.

  Customer Answer

  Date: 12/27/2023

   
  Complaint: 21026190
  
  I am rejecting this response because:

  There is NO changes in the card. I have shown the charges in the card with the same card number. I don't know what requires further investigation once my money was collected.

  I am not able to request from the credit card because they are not able to resolve this issue, past from October 2023.

  The business is delaying the refund by any means, instead of even with proof of charging, paying me back.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/04/2024

  This was settled privately with the customer. The customer was refunded after the discovery of a card number change/ expiry within the disputed period. 

  Thank you.