Complaints
This profile includes complaints for Avalara Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 127 total complaints in the last 3 years.
- 70 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A Waste of Time and Money Avalara promised the world and delivered next to nothing. Their customer service is abysmalrepresentatives (primarily based in *****) have accents that are often difficult to understand, which only adds to the frustration.They also claimed to offer Spanish customer support, but that turned out to be completely false. This was a major factor in our decision to work with them, and it was yet another disappointment.After paying thousands of dollars and dedicating countless hours in endless meetings, their system never successfully integrated with WooCommerce. For over eight months, they assured us they were working on it, only to eventually shift the blame to WooCommerce. If that were true, they should have identified the issue within the first couple of monthsnot dragged it out for so long.I canceled due to their inability to fulfill their contract and requested a refund, which they flatly denied. Their lack of accountability and professionalism is appalling.
Business Response
Date: 01/29/2025
Dear ******,
Thank you for reaching out and sharing your concerns. After reviewing the communication on your account, we understand that you were dissatisfied with the WooCommerce connector. Our records show that Avalara attempted to work with iBiblias to address the issues you encountered; however, we understand you ultimately decided to cancel your service.
As outlined in Avalaras terms and conditions (**************************************************), we are unable to process a refund in this case. However, we have proactively initiated the cancellation of your subscription to ensure that your account does not renew on April 15, 2025. In the meantime, our team remains committed to assist you with any support you may need.Customer Answer
Date: 01/31/2025
Complaint: 22818975
I am rejecting this response because:Dear Better Business Bureau,
I am submitting this complaint against Avalara due to their misrepresentation, failure to provide the promised service, and refusal to issue a refund despite their clear shortcomings.
We engaged Avalaras services and paid nearly $6,000 with the expectation that their system would properly integrate with WooCommerce, as advertised. However, after almost 10 months of troubleshooting, Avalara was unable to resolve the integration issues. Instead of taking responsibility, they shifted the blame to WooCommerce and advised us to pursue the issue with them, despite the fact that Avalara was responsible for handling the integration.
Had Avalara informed us at the beginning that the WooCommerce connector had compatibility issues, we would not have proceeded with their service. Instead, they continued offering ineffective solutions for nearly a year before finally acknowledging the WooCommerce connectors flawsat which point it was too late for us to make alternative arrangements.
Our dissatisfaction was not with WooCommerce, but with Avalaras lack of transparency, failure to resolve the issue, and failure to deliver the service we paid for. They misrepresented their ability to integrate the systems, and their support team was ultimately unable to provide a functioning solution. Given these facts, Avalaras refusal to issue a refund is unacceptable.
We request a full refund due to their failure to deliver the service as promised. We also ask that Avalara take accountability for misleading us into believing they could integrate their system with WooCommerce when, in reality, they could not.
Thank you for your time and assistance in this matter.
Sincerely,
****** *****
CEO, ***********************
*****************************
Sincerely,
****** *****Initial Complaint
Date:01/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Complaint Regarding Avalara's Service Disruption and Impact on Business Operations - Love to ******************* Whom It May Concern,Love to *********** is formally submitting this complaint to BBB regarding the recent actions of Avalara, our sales tax compliance software provider, which have resulted in significant disruption to our business operations.We rely on Avalara's software to maintain compliance with USA sales tax regulations. However, despite an agreed-upon credit on our account, ********************** has suspended our access to this critical software, citing non-payment. This suspension occurred before the credit memo was processed and an accurate invoice was issued.While we understand the importance of timely payments, we believe Avalara's actions in this instance are unreasonable and have caused unnecessary harm to our business. We have been unable to operate in a fully compliant manner during this period of software suspension.We have attempted to resolve this matter directly with Avalara. However, we have faced significant challenges in contacting appropriate personnel and escalating the issue within their organization. Our requests for an escalation contact have not been met with a satisfactory response.Therefore, we specifically request the assistance of BBB in obtaining an escalation contact within Avalara. We believe that engaging with a senior representative at Avalara is necessary to ensure a swift and fair resolution to this matter.We have attached a detailed account of our interactions with Avalara, including relevant correspondence, as supporting documentation for your review.We appreciate your time and attention to this matter. We trust that BBB can help facilitate a resolution that restores our access to essential software and ensures Avalara adopts more reasonable account management practices.Sincerely,*** **** CFO Love to ***********Business Response
Date: 01/21/2025
***, thank you for bringing this to our attention so we could swiftly resolve. We apologize for the inconvenience that the suspension of your account caused. We appreciate your cooperation on providing the proof of payment so that we could reinstate the account. We have also approved and posted the credit to include the *** and one-time fees refund. Thank you for giving us this opportunity to make this right.Customer Answer
Date: 01/21/2025
Complaint: 22811787
I am rejecting this response because:I have similar queries related to other components of Avalara's billing but I am still unable to contact our account manager - who has blocked my ability to schedule meetings with him. I do not receive responses via email and I cannot call.
I am looking for a point of escalation within Avalara so that I can receive a response to my email which was sent 6 days ago.
Sincerely,
*** ****Business Response
Date: 01/31/2025
***, thank you for bringing this additional concern to our attention. We apologize for the delay in responseyour Customer Success Manager was out of the office last week, which contributed to the delay. However, we understand that they have since responded and provided the information you requested regarding Assisted Support. If you have any further questions or concerns, we encourage you to follow up directly with your Customer Success Manager, who will be happy to assist you. We appreciate your patience and look forward to continuing to support you.Customer Answer
Date: 02/06/2025
Complaint: 22811787
I am rejecting this response because: it merely addresses our customer success manager's most recent absence from the office, there have been multiple prior instances whereby my attempts to contact our account representative and customer success manager go unanswered. Unfortunately, the information I am requesting is firmly in the ordinary course of using Avalara's product and the slow response times affect our ability to use their software and therefore get value for the subscription we pay for. The most recent query that has gone unanswered is as per attached and relates to our account manager's nonresponses. We appreciate people's busy schedules but as a customer of this business we merely ask for timely responses to very simple account and support related quests. In detail - on 16 January we reached out to our account manager and despite follow *** on 22 and 31 January we did not receive a response. This left us 2 weeks behind schedule on our implementation project of the software we are procuring from this vendor.
Sincerely,
*** ****Initial Complaint
Date:01/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My company used Avalara as a vendor. Avalara required us to have a trust account for taxes. I sold the business in October of 2023. Avalara has held onto our money for over 15 months now. The sum exceeds $5,000. We have been emailing our contact for over a year now, and she simply gives us excuse after excuse of why they aren't paying us. This is no disagreement on how much they owe us. It has reached the level of absurdity.Business Response
Date: 01/17/2025
*****, thank you for bringing this to our attention. We apologize for the frustration and we recognize the inconvenience this billing concern has caused. Following your complaint, our Customer Excellence team reached out to discuss the situation more. Since then, this team has been working to escalate internally. We remain committed to supporting you and working to resolve the issue. In the meantime, please follow up with our team directly for updates on the matter.Initial Complaint
Date:01/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Avalara, *** uses delay tactics to avoid addressing a reduction in subscription to services.I had a contract that was set to renew on May 29, 2024. I missed the first several emails from Avalara because they went immediately to SPAM. I found an email right before our renewal date and reached out to Avalara on the following schedule:May 28: I identified that we were being charged for 70 returnsfar exceeding our actual needsand contacted Avalara to address the issue. No response was received. May 31: I reached out again to ****** **********, whom I believed to still be our account manager. June 3: After no response, I wrote again. June 4: ****** informed me for the first time that a new account manager, ********, had been assigned to me. June 4: I contacted ********, who responded, acknowledging my proactive efforts to align our tax filing needs. I assumed the issue would be resolved. June 4: I followed up with ********, providing additional questions. June 28: After hearing nothing for three weeks, I wrote again. July 10: Having still received no response, I wrote once more. Finally, I was informed that my account manager was on leaveinformation that was never communicated to meand that I would hear from someone new. July 31: Still having received no follow-up, I contacted Avalara again. August 2: Over two months after my initial inquiry, Avalara finally responded and refused to assist and, against my wishes, charged us for our full contract even though we did not require that level of service any longer.This pattern of unresponsiveness, lack of communication, and dismissive treatment is wholly unacceptable and undermines any expectation of professional service. Moreover, Avalaras assertion that no changes could be made to my contract because it had already begun is both baseless and misleading. I attempted to address this issue before the contract's start date and continued to do so shortly thereafter and for several months after.Business Response
Date: 01/17/2025
****, thank you for sharing your concerns with us so we could look into the matter. We understand that our team met with you to discuss a resolution. From that conversation, Avalara agreed to downgrade your account to better align with your return requirements. We will also be issuing a refund for the renewed Returns that are not needed. Thank you for working with our team on this matter. We look forward to continuing to serve your team.Initial Complaint
Date:12/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date: 10/17/24 & 12/9/24 Amount: $516.20 and $211.20 Business contracted obligations: File state taxes and provide extractor that imports transactions automatically without action from the business Nature of the dispute: I am a small business owner just starting up. I hired Avalara to import my transactions from my Quickbooks account, monitor my transactions for state nexus, and file my taxes on time. The business has now missed three separate tax filings that I had to file on my own without any knowledge of how to do so. The extractor triplicated my transactions after it was all setup with the guidance of their company, requiring me to void every transaction (as they were also incorrect) and enter each transaction manually. I have not spoken with my personally assigned representative that has changed at least 4-5 times now. I have been a customer since August and they have done nothing on their end to make any of this easy in any way. It has been an absolute nightmare. I never provided authorization for auto pay or debit of my account and they took an additional $211.20 without my approval. They cannot provide me a corrected invoice matching what I actually paid, and only provide me the original invoices before credits were applied. I feel like I have been scammed and that they are preying on new small businesses. I originally signed up for more returns than I needed because they advised I would need monthly filing for one state so they sold me 16 returns. Avalara discovered this was incorrect and that I would only need to file annually instead of monthly (FL) and semi-annually instead of monthly (OH). I then discovered via speaking to ******* **** of Taxation that I have to file quarterly instead of annually. I asked avalara to bill me for the 3 remaining returns for ******* for the year as I had already filed the first one on my own since it was late. On 11/12 I was invoiced and asked them to reverse it as I had health issues come up.Business Response
Date: 01/08/2025
****, thanks for bringing these concerns to our attention. We understand our team reached out to provide the following update:
After reviewing your account, I can confirm that there is no billing error. Both credit amounts, $844.80 and $211.20, have been successfully applied to your invoices. Heres a detailed explanation of your invoices:
Invoice INV-******: A credit of $844.80 was applied to this invoice. After the adjustment, the total balance due became $516.20, which has already been paid.
Invoice INV-*******: This is a revised invoice where we downgraded your returns tier from 16 to 3. After applying the price adjustment, a credit of $211.20 remains on this invoice.
Invoice INV-*******: This invoice is for 6 managed pre-paid returns. The total amount due for this invoice was $422.40. After applying the $211.20 credit, the remaining balance due is $211.20.
Additionally, our Customer Excellence team has scheduled time with you on Friday, January 10 to discuss more. We look forward to our conversation and continuing to support you.Customer Answer
Date: 01/10/2025
Complaint: 22747084
I am rejecting this response because:The business never filed my taxes.
The business never corrected the issue preventing my transactions from making it into the system to file.
The business never fixed the integration unit that pulls the transactions from Quickbooks into their system for processing.
The representative meeting with me to discuss my BBB complaint never showed up to the meeting (screenshots attached).
At this point, I have filed my taxes on my own and want a refund for everything. They have not accomplished anything for my business and I had to do it all on my own. I had a total of $685 in sales this year and this company charged me $727.40 for their services, and did nothing to help me in any way. Every time I open a support case they point the finger to someone else, or another department, and never get anything fixed. I am now 7 days before my tax deadline and had to learn how to do this all myself on the fly. My Ohio taxes are filed and I am working on ******* as we speak.
This is my official request to not only get a partial refund as I had initially requested as they continue to not take care of their responsibilities here.
Sincerely,
**** ******Business Response
Date: 01/28/2025
****, thank you for your patience and cooperation as weve worked to identify the erroneous charges and credit them accurately back to you. As our Customer Excellence team has updated you, we have credited and revoked all the invoices. Thank you for giving us this opportunity to make this right.Customer Answer
Date: 01/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as everything has been refunded appropriately.
Sincerely,
**** ******Initial Complaint
Date:12/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have cancelled Avalara's services effective 9/30. They were given this notice in August 2024. Therefore the last sales tax returns they filed should have been in October. However despite multiple phone calls they are STILL withdrawing money from my account. Which means I'm paying the state 2x as I am already taking care of filing on my own. This is insane. I want my money back in full.Business Response
Date: 01/03/2025
******, thank you for reaching out to share your concerns with us so we could assist. We understand how unexpected costs would be upsetting and we apologize for the inconvenience. We appreciate you taking the time to meet with our team following your complaint so that we could learn more. We understand that while you submitted for cancellation in August ************************************** October 2024, Avalara still filed Returns in November. As updated by our team, we are looking into the issue with the information youve provided so that we can work towards resolution. Please continue to follow up with our team directly.Customer Answer
Date: 01/04/2025
Complaint: 22730999
I am rejecting this response because: I am still in communications with Avalara and this has not been resolved yet.
Sincerely,
****** *****Customer Answer
Date: 01/13/2025
Filed a complaint because Avalara continued filing my taxes AFTER I canceled. ******** **** sent me an email and then never followed up. Support from Avalara never followed up either. Because of this I have paid sales tax TWICE. Avalara is unprofessional and will take your money. Business Response
Date: 01/23/2025
******-
Thank you for your continued patience as we work to resolve this matter. We understand the importance of addressing your concerns and appreciate your collaboration throughout this process. Our Tax Analyst team has been in regular communication with you while reaching out to state jurisdictions and working to amend your returns. We've attached a log of emails exchanged over the past week between Avalara and Crimson and Clover Studio.Please rest assured that our team is committed to seeing this process through to completion. We encourage you to continue reaching out to our team directly for the most accurate updates.
Initial Complaint
Date:12/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We told our account manager on 11/25/24 we did not wish to renew our subscription. 11/29/24 over $6k was debited from our account. I have been emailing out account manager non-stop since 11/25. I have called multiple times and spoken with someone on the phone who is not able to help and is "not sure why my account manager is not responding". Reason for our cancellation is due to multiple issues with our sales tax not being paid on time resulting in late fees. Everyone I have spoken to at ****** is from ***** which is making me think this entire company is a scam. Do not do business with them! We will be taking legal action if we are not refunded by 1/1/25 .Business Response
Date: 12/30/2024
*******, thank you for bringing this matter to our attention. We understand how an unexpected cost would be upsetting and we apologize for the error in your billing. Following your complaint, our team reached out to obtain proof of cancellation request prior to renewal; we appreciate your cooperation in providing this. We have now submitted a refund request for $6,341.80 to be applied towards INV-*******. Please allow additional time for the concession process as we are performing this request in the holiday season.Customer Answer
Date: 12/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:12/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nature of Complaint: Unauthorized Billing of $10,450 I am filing this complaint against Avalara due to an unauthorized charge of $10,450 that was billed to my account without prior approval, written consent, or agreement.I initially signed up for Avalaras tax services and was informed that the annual cost for the services would be $9,800. I paid this amount in full upfront as agreed. However, I was later billed an additional $10,450, a charge for which I received no prior communication or approval.I contacted my account representative, ******, to inquire about the charge. ****** informed me that he did not know what the charge was and directed me to speak with another representative. I then spoke with ******, who also stated he did not know what the charge was but said it was listed as being for services. Later that day, I received an email stating that the fee was for Avalaras Tax Research and Answers *********** no point did I discuss, agree to, or consent to purchasing or utilizing this platform. The email from Avalara simply stated that the amount was owed. When I replied to the email seeking clarification, I received an automatic response indicating that ****** was now on vacation, leaving me with no further ************* of now, I am out $10,450 for a service I never authorized or agreed to use. I have submitted a cancellation form to ensure that the unauthorized service is canceled and to request a refund for the charge. However, based on how this matter has been handled so far, I am concerned that resolving this issue will not be straightforward.This situation is a prime example of a large corporation leveraging its position to unfairly charge a small business without proper communication or authorization. I respectfully request that Avalara and the BBB review this matter and assist in securing a refund of the unauthorized $10,450 charge.Business Response
Date: 12/31/2024
*****, thank you for taking the time to share your concerns with us. Our records indicate that you signed for the purchase of Avalara Tax Research on November 11 2023. Please see the attached sales order. We understand that your cancellation request for this product was submitted on December 21 2024 whereas the *** subscription renewed on November 14 2024. As per our Terms and Conditions that are agreed to upon purchase, cancellation must be submitted prior to renewal (**************************************************). As our Customer Excellence team has requested, please provide any proof of cancellation prior to renewal. Otherwise, this charge remains valid and does not qualify for refund.Customer Answer
Date: 12/31/2024
Complaint: 22717546
I am rejecting this response because:
Sincerely,
***** *********Initial Complaint
Date:12/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used Avalara as an extension through Xero. Was a pain to setup and use but made it work for a while before discontinuing use. However I have now been hit with a massive renewal fee that I never agreed to. Normal businesses, those that value their customer's repeat business and word of mouth referral, would gladly refund an erroneous renewal upon customer request - not these guys. You will fight tooth and nail with some randos in a far away call center who are probably compensated on how many renewal cancellations they can deny. This is truely a criminal enterprise and government agencies should be looking into cracking down on this company's abusive and fraudulent behavior. RUN not walk away from this company!Business Response
Date: 12/20/2024
****, thank you for sharing your concerns with us here. After receiving your complaint, our team researched your account and discovered that you purchased Extractor for Xero online on Nov 15 2023. As per our Terms and Conditions, at the end of the then-current Subscription Term, each subscription to a Service will automatically renew for an additional one-year period (a Renewal Subscription Term) unless (1) Customer provides written notice of non-renewal to Avalara on or before the expiration date of the then-current Subscription Term, or (2) Avalara provides written notice of non-renewal to Customer at least 90 days before such expiration date.
We appreciate your understanding as we aim to provide fair practice for all of our customers. We have processed your cancellation for the current term. Your service remains active for your use until Nov 15 2025. We remain committed to supporting you throughout the remainder of your subscription.Customer Answer
Date: 01/07/2025
Specifically, I never agreed to Avalara's terms of service because I accessed the service via Xero's integration and on ****'s website. But in a more general case, it is entirely unacceptable to not honor a cancellation and refund request made a day after the un-wanted automatic renewal. It is a standard and moral practice to honor such requests as A) no value has been used by the consumer, and B) hiding an unwanted automatic renewal in a ToS that was then marketed under a 3rd parties website is an aggressively fraudulent behavior - it is obvious that the company just wants to extract any and all money at any cost and has no interest in their end users, attempting to use obscure legal terms to bludgeon customers into submission. If this issue and the broader practice of forcing renewals on customers is not resolved, then this company deserves the lowest possible rating on BBB.
Initial Complaint
Date:12/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Avalara is refusing to terminate our contract We have contacted them multiple times by phone, chat, email There is never anyone who is directly in charge My account manager could not help I had to contact tech support When I called the person I talked to could not help either they could only open a ticket Then you have to wait and they don;t reply They keep billing and charging my card whereas I asked multiple times to cancel A few months ago they charged me late fees because my card was stolen and instead of asking me a new card they billed me late fees on the new card without any warning or contact Their customer service is non existent, when you manage to get someone on the phone their English is very difficult to understand ************ is very opaque and does everything in their power to make it hard for you to work with them when you are a customer or to quit when you want outBusiness Response
Date: 12/16/2024
*****, thank you for taking the time to share your concerns with us. We understand how unexpected costs would be upsetting, so our team worked to research your account to ensure all charges are valid. As communicated with you, Avalara received your request to cancel on October 18 which fell after your August 15 renewal. As per our Terms and Conditions, cancellations must be submitted prior to renewal to qualify for refund. We appreciate your understanding as we aim to provide fair practice for all of our customers.
We have initiated your cancellation for the current term. Your account remains active until August 15 2025. We remain committed to supporting you throughout the remainder of your term.
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