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Business Profile

Concert Hall

The Crocodile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concert Hall.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ticket to the Mamma *** show and showed up with my friend on 7/7. We got there about an hour early and went to the bar (part of the venue) for a drink. After about ********************************************************************** to go outside which I complied. He said that the last time I was there someone complained about me, but he couldn't tell me who or what it was about. I asked for the manager as she told me the same thing and said I was never welcome back at this venue again. Naturally I asked why and for what reasons as I was obviously falsely accused.. She would not tell me and just said that the Croc. is a safe space. They made me feel like some kind of criminal. We never received refunds for out tickets either.

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Crocodile postponed a concert 2.5 years ago and has not issued a refund and have not ******** the show. My emails to them have gone unanswered. I understand covid messed things up but I need to be made whole.

    Business Response

    Date: 11/16/2022

    To whom it may concern,

    We recently received notice of a complaint issued by a customer with the ** ********. The customer purchased tickets to a concert that was postponed by the headlining artist due to a mandated government shutdown during COV**. The artist has been attempting to reschedule this show since we were allowed to reopen, and unfortunately, it has been some time since the originally scheduled show date. A request was received on 11/03/2022 from this customer to refund the tickets they purchased for the show as they were no longer willing/able to wait for the band to arrange a rescheduled date. The refund in the full purchase amount of $31.34 was processed on the same day 11/03/2022, and a notice was issued to the customer. At that time staff expressed their appreciation for the customer's patience and understanding. 

    Please see attached refund notice that was issued to the customer on 11/03/22. and was sent to me via forward today. 

    Thank you for your time, 
    Shaina 

    Customer Answer

    Date: 11/16/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

The Crocodile is NOT a BBB Accredited Business.

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