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Business Profile

Containerized Freight Services

Evolution24 LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Containerized Freight Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle a couple months ago and I hired **************** Auto transport to transport the vehicle from the dealership in ********* **** to my home in *******************. During transport I was told that the tailgate door malfunctioned and it fell on the back of my vehicle causing damages. *********** accepted fault and agreed to pay for the damages.(I have included a email from them also stating this) so I put the vehicle in the shop to get repaired. Now that the vehicle is done *********** wont respond back and now I have been threatened with storage fees from the body shop. I have also contacted their insurance company *********** and was told that they are not responding to them also.

  • Initial Complaint

    Date:11/29/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We went through a broker to have our car transported from ******** to ** we had a few things in the vehicle that we couldn't take with us on the flight. When the car was delivered to NC the driver didn't want to stick around for my father to inspect the vehicle or look through the car he said he had another delivery to get to and took off. Upon inspection of the vehicle the items left in the car had been removed. We contacted the broker and the company to resolve this issue and after one call they have now stopped all communication. We do not want to involve the authorities but at this point we may have no other recourse and to inform our insurance company and have them go after this company.

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contacted a broker, *********************, to ship a car from ** to ** and back. When it was shipped back by Evolution24 LLC, we met the delivery driver and watched him unload the vehicle. While he was unloading, he scratched the front passenger rim and the front bumper on the same side. We notified him as soon as he got out of the car, he checked the pictures when he first loaded the car and confirmed there were not damages when he loaded the car. He then tried to get us to sign the *** stating no damages. When we corrected him, he said it was a mistake because he didn't know what to do. We left after we noted the damages on the ***. He contacted us soon after and asked us if he could pay in cash for the damages. Eventually we stated no and said we would report it to insurance. The broker stated the company's insurance should reach out to us but they still haven't. Filing a complain against both the transport company and broker.

Evolution24 LLC is NOT a BBB Accredited Business.

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