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Business Profile

Continuing Education

Pearson Professional Center-Seattle(northgate)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Continuing Education.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for PTE Core test in the amount of $255 for December 19.I was turned away at the testing center for missing middle name. Half my class had the same issue. This is apparently a very common issue with Pearson. I understand why the policy exists and am totally fine with it.What i'm not fine with is next they refused to refund me my purchase price, so I paid for a service and received nothing in return. They didn't even offer to reschedule the exam.I called their customer service number and they offered no help, just directed me to the website.I then followed their complaint process on the website, and received only a form email response that incorrectly states they updated my information and they couldn't provide a refund without giving any reason why.This is predatory business practice to use an intentionally confusing form to turn people away from a test they paid for, then provide no refund or help rescheduling another test.All I want is a refund of the service I paid for that was not rendered

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