Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three days ago I began receiving CONSTANT phone calls from multiple different contractors asking about installation quotes and asking when I want to get started on projects. This was extremely confusing as I never requested any quotes for any home projects, never reached out to anyone, and do not own a home. After searching numbers and asking questions I discovered my information was obtained by these random contractors through Porch.com. They have somehow acquired my information and sold it to a bunch of contractors under the guise that Im a potential customer, when that is untrue and I never gave Porch.com my information in the first place. This is extremely unethical and I need to know where Porch.com obtained my information.

  

  Business Response

  Date: 09/16/2024

  Dear Mrs. ****** *******,
  
  Thank you for bringing your concerns to our attention. Upon reviewing your inquiry, it appears that on 9/4/2024 at 2:49:31 PM CST, you accepted a checkbox with the **** (Telephone Consumer Protection Act) which outlined the terms of service and privacy policy. It was stated that this authorization did not obligate you to purchase any products or services, and you retained the right to revoke consent at any time.
  
  **** Language: By clicking submit I agree to the Terms of Service and Privacy Policy and authorize up to 4 companies, their contractors, and partners to contact me with offers about their product or services by telephone calls and emails and artificial voice, and pre-recorded and text messages and using an automated telephone technology, to the number and email I provided above
  
  We would like to clarify that we do not sell your information. The authorization you provided pertained to contact from our partners for service inquiries, with the understanding that no purchase was required.
  
  We apologize for any confusion or inconvenience this may have caused. Please feel free to reach out if you require further clarification or assistance.

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent me bogus leads and barely any but then expected me to replenish the ones they sent at the end of the month. It weird. I dont think I actually got one job from them in the past 6 months

  

  Business Response

  Date: 09/10/2024

  Hi ******,

  We appreciate you took the time to share your request with us once more. We are sorry that you had to wait for our response, know we take all requests seriously.
  Porch took the following actions:
  - Escalated your case to a specialized group that investigates further making sure enough time was invested to review your inquiry.
  - Gathered all available information from interactions amongst Porch representatives and your company.
  - Evaluated your request in accordance to our policies and procedures, but always maintaining a Whats the right thing to do? mentality.
  
  Porchs Investigation:

  -We have had a Customer Success Manager trying to assist you since 8/20/2024.

  -We were able to speak to you on 8/20/2024 and since then we have received no response from you to the multiple calls and emails made on our end.

  -There are 0 credit requests submitted for any leads received within the last 30 day period.

  -There was only 1 lead purchased within the last 30 days, on 8/13/2024 and we have not received any credit request for this or any other lead.

  -You have a monthly subscription, which you signed up for and authorized to be charged automatically to refill your budget.

   

  Porchs Outcome:
  - While we respect your request, we found no wrong doing on our side to consider "we have failed you". We cannot favor your request as we our doing everything in our end to contact you and we have recieved no response from you to solve this inquiry and get additional details on your claim. We have been honoring the information presented to you prior to your purchase and we have confirmed that we answered your leads credit requests on time. Additionally, we have made no invalid charges to your credit card. 

• Initial Complaint

  Date:08/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From email to Porch,I am providing written notice that I want to cancel any and all service for home warrenty and general Porch services, provided by your agency, or the contracted provider that you work with for this service. I did agree to the initial charge of $1 on my card when speaking to a representative ******, to set up service. I did not receive an email or mail confirmation of service, invoice, account number, or the name of the service provider or home warranty program. I have called Porch and emailed through Porch App and from the customer service numbers listed on your site. I have left 3+voicemails and a prior email inquiring about this information in the past 30 days. I left a message with your after hours answering service, as well as vm with your general line. I have called approximately 6 times in the last 30 days and it always goes to voicemail stating nobody is available, even during business hours, and I don't receive a call back after leaving a vm with my information and request. I was told I would receive the policy documents by mail within 2 weeks to review and decide if I would continue the subscription or not, and I have not received this information. I was also told that I would be given the opportunity to review the policy documents and cancel subscription if I did not want it prior to the first payment. This was not correct. I was charged ***** from Porch Warranty ***********-IN on 8.15.24. My initial $1 charge was 7.16.24 from the same account. I spoke with a ********************************************-************************** on this date and then I was transferred to another representative, possibly a ****** on 7.16.24 to initiate this service. I did email ****** on the same date to follow up on ****** advising he would be emailing ********** coupons, and I didn't receive a reaponse email back. I am requesting email confirmation that this email was received and confirmation that service is cancelled and no future charges will occur.

  

  Business Response

  Date: 09/06/2024

  Hi ***************************,
  
  We are sincerely sorry to hear that your experience with us was below expectations. We pride ourselves in providing an exceptional experience to our customers, and it sounds like we have missed the mark to help resolve your issue. We have looked into this matter and will be providing you with a refund in the amount of $61.92, which will be sent to the card on file within 3-5 business days. 
  
  We apologize for any inconvenience that this experience has caused. Should you need any additional assistance, please email our management team at ********************************************

  Customer Answer

  Date: 09/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Porch sent me a lead for Vinyl Sideing repair on the outside of the home. I do Carpet on the floor of homes and vinyl floors. They charged me $45.00 for the lead and when I tryed to get my money back they said they could not get in touch with the owner so the charge stands.

  

  Business Response

  Date: 09/09/2024

  Hello ***,

  We appreciate you taking the time to share your request with us once more. We are sorry that you had to wait for our response, know we take all requests seriously.
  Porch took the following actions:
  - Escalated your case to a specialized group that investigates further making sure enough time was invested to review your inquiry.
  - Gathered all available information from interactions amongst Porch representatives and your company.
  - Evaluated your request in accordance to our policies and procedures, but always maintaining a Whats the right thing to do? mentality.
  
  Porchs Investigation:
  - We will initiate by presenting facts, below is a summary:

  -The most recent lead purchase is for the homeowner of **************, and the project came in as a laminate flooring installation. 

  -You do have laminate flooring installation listed on your account.

  -This was a pay as you go leads, which you purchased manually.

  -You submitted a credit request stating they did not need laminate but Vinyl siding on the outside of their home.

  -Per our internal guidelines we must confirm the feedback submitted prior to issuing a credit and we asked for additional proof to help review this request for you, as there was no written proof provided and the homeowner had not answered our calls.

  -We received no additional proof or any reply to our email. 

   

  Porchs Outcome:

  
  - While we respect your request, we found no wrong doing on our side to consider "we have failed you". We have been honoring the information presented to you prior to your purchase and we have confirmed that we answered your leads credit requests on time. However as of 9/4 after several attempts to contact you from 8/28-9/24 via phone calls, text messages and emails; we have issued you a 1 time courtesy for the total cost of this lead and it has been placed back on you Porch account. In this section, you will find information about our lead credit process, keep in mind we must confirm your feedback to be able to issue a credit. *****************************************************

   

   

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought a couple leads from porch and their was fake leads i ask them for refund and they denied me the refound and i look for reviews on ****** and everyone is saying that the porch leads scamm them...

  

  Business Response

  Date: 08/21/2024

  Hi *************************,

  We appreciate you took the time to share your request with us once more. We are sorry that you had to wait for our response, know we take all requests seriously.
  
  Porch took the following actions:
  
  - Escalated your case to a specialized group that investigates further making sure enough time was invested to review your inquiry.
  
  - Gathered all available information from interactions amongst Porch representatives and your company.
  
  - Evaluated your request in accordance to our policies and procedures, but always maintaining a Whats the right thing to do? mentality.
  
  
  Porchs Investigation:

  -- We could not find any wrong doing on our side.

  -We did not take any money from your card without authorization, as you have a Pay as you go account and you decide what you purchase.

  -You purchased your first lead of ***** on 6/4/2024, for which we issued a credit of $77.

  -The $77 credit Porch awarded you was used to buy a second lead of ******* on 6/27. We did not receive any notification , nor was there any credit request submitted for this lead.

  -Keep in mind all lead credit request must be submitted within the first 30 days of Purchase.

  -You currently have a 0 balance on your account.

   

  Porchs Outcome:
  
  - While we respect your request, we found no wrong doing on our side to consider "we have failed you". We cannot favor your request towards a refund of your balance, thus we decline this as an option. Additionally, you will find information confirming that we do not complete refunds for purchases:  ************************************************************************************************** &
  
  ******************************************* . These terms and conditions were accepted by you when creating your Porch account.

   

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call from an agent from Porch as a referral from my mortgage lender. The agent initially was setting up my Spectrum internet services then told me Porch also offered home warranties and went over what Porch offered versus most other companies. I told the agent that I already had a warranty set up as part of my home purchase contract but I would consider them after the one year warranty we have is expired. The agent said he would mail out a brochure so we can review everything they offer and had the info for when we are ready. I said that would be fine and was then informed they would need to charge my card for $1 to cover mailing the brochure but that would be the only charge. I said that would be fine as long as they understand that I DID NOT want to sign up for the service at this time. I was assured I would not be charged. We'll, that was a lie because I was charged $62 on 12 July for Porch Warranty. I called the number associated with the charge and the rep was rude and argued with me about whether I agreed to sign up or not. Eventually he said he put in a request with the cancelation department to cancel the account and I should hear from them in 48hrs. I never received any response. I have tried calling again with no luck, no one responded to my email requests to cancel it and refund my money. I DO NOT WANT THIS SERVICE AND NEVER AGREED TO SIGN UP. I DO NOT WANT TO BE CHARGED AGAIN AND I WANT MY MONEY BACK THAT YOU TOOK FROM MY ACCOUNT WITHOUT AUTHORIZATION. For a company trying to earn my business you definitely have terrible customer service and I will never do business with this scam of a company.

  

  Business Response

  Date: 08/01/2024

  Hello ********************************, 
  
  We are extremely sorry to hear that you had this type of experience with our team. This is not the experience we aim for at Porch, and we will be addressing this right away.
  
  Further, you should have been contacted by a member of our team to provide you with an update and information on your refund.
  
  Please accept our sincere apologies for the inconvenience that your experience has caused. We aim for a great customer experience and missed the mark ***** If theres anything else you need or if you have any other issues, please reach us at **************************************
  
  Thank you.
  

  Customer Answer

  Date: 08/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to cancel my account several times since November 2023 so that I am not getting charged for services I dont want. The Porch.com representatives have promised that they have fixed the problem and each time pressured me to keep my account. They have promised that I wouldnt be charged going forward, yet it keeps happening. This situation has repeated itself for the last 9 months. Instead of honoring my requests they continue to use their script to try to get me to not cancel. I have attempted to speak with a manager each time I have called but they are conveniently not available. In July 10, 2024 I called in and again told them to cancel my account. After ****************************************************************************** I was told that my account was cancelled. I told the representative that I wanted an email confirmation that the account had been cancelled, which I received from ****** R. On July 11, 2024 I received a text message and email from Porch trying to get me to purchase a lead. When I went to log into my account it shows my account still active and an open balance. This is not an honest company and they continue to lie to me and attempt to get me to spend money. Im sure that Im not the only one theyve done this to. I will be filing a complaint with the Washington State Attorney General as well.

  

  Business Response

  Date: 07/12/2024

  ***,
  
  We appreciate you took the time to share your request with us once more. We are sorry that you had to wait for our response, know we take all requests seriously.
  Porch took the following actions:
  - Escalated your case to a specialized group that investigates further making sure enough time was invested to review your inquiry.
  - Gathered all available information from interactions amongst Porch representatives and your company.
  - Evaluated your request in accordance to our policies and procedures, but always maintaining a Whats the right thing to do? mentality.
  
  Porchs Investigation:
  - We will initiate by presenting facts, below is a summary:
  
     -You had a monthly subscription with an automatic billing date of the 26th of each month.
  
     -The request to cancel received by us was on 6/26/2024.
  
     -Per our terms and conditions, any cancellation must be requested 15 days prior to the billing date, so we are able to stop any automatic billing.
  
    -The last charge on your account was 6/26/2024 for $24 due the subscription that was active at that time. 
  
    -We cancelled your subscription on 7/10/2024.
  
   -We sent an email confirming your subscription had been cancelled on 7/10/2024
  
  -You replied to us on 7/11 after business hours asking for your account to be removed. As of 7/12 your account has been removed from our platform.

   

  Outcome

  -Please be informed that this request has been fulfilled. The deactivation takes effect immediately, however search engines such as ****** may still index or reference to an image of your account in Porch, this will be the case until their algorithm refreshes which will take approximately 2 weeks for the search engine completely remove any reference of your company. This does not mean that people will be able to access your company profile, it will only appear in the search list.
  
   
  
  We thank you for your patience towards getting this resolved.
  
   
  
  Great day,
  
  Porch Support Team.

  Customer Answer

  Date: 07/13/2024

   
  Complaint: 21978545
  
  I am rejecting this response because:

  Porchs representatives failed to cancel my account in my earlier requests to do so. 
  

  Porch failed to provide the promised service(s) that they use to get business owners to sign up to their system. 
  

  if I do not get refunded for the last charges to my account I will have no choice but to pursue legal action. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30 I emailed porch.com regarding a project that was paid in full and abandoned by one of their pro participants, *************************** with Powellfull Renovations and Design. I provided porch.com with all the requested information. Unfortunately, they have not reply to the last email requesting clarification about why I don't qualify for the Porch Property Protection Guarantee.

  

  Business Response

  Date: 06/25/2024

  Hello **************** *****,
  
  Thank you for bringing this to our attention. We are working diligently on this request and will make sure to get back to you as soon as we have an answer. 
  
  We will try to reach out through the BBB platform. Our usual turnaround time for claims is 3-5 business days. Please feel free to reach out by replying to this email.
  
  Best regards, 
  Trust & Quality Team
  Porch.com
  

  Customer Answer

  Date: 07/02/2024

   
  Complaint: 21897021
  
  I am rejecting this response because: THE OTHER CHOICE WOULD CLOSE OUT THE COMPLAINT. I DO UNDESTAND THAT PORCH COMMUNICATED TO RETURN WITH AN EXPLANATION WITHIN 3-5 BUSINESS DAYS. I WILL WAIT FOR THEIR RESPONSE.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/17/2024

  Hello **************** *****,
  
  We appreciate you taking the time to share your request with us. We are sorry that you had to wait for our response, know we take all requests seriously.
  
  Porch took the following actions:
  - Escalated your case to a specialized group that investigates further making sure enough time was invested to review your inquiry.
  - Gathered all available information from interactions amongst Porch representatives and your project.
  - Evaluated your request in accordance with our policies and procedures, but always maintained a Whats the right thing to do? mentality.
  
  Porchs Investigation:
  We reviewed thoroughly and diligently all the information gathered and as per your responses we were able to confirm that the provider started the project but did not completed it. We understand the provider had pending the stretch to the property gate and a portion of the roundabout.
  
  In an attempt to help, even if we do not work as mediators between providers and customers, we tried to establish a line of communication between you and the professional so you could both resolve the matter directly. The professional let us know he did reach out to you but there were some payment misunderstandings and couldn't agree on a resolution.
  
  In this case, the Porch Property Protection Guarantee does not cover for payment disputes and/or incomplete jobs, so this would not qualify, because some work had been completed/started. By "some work", we are including purchasing materials, time spent at the home, and travel time. This is usually what deposits or initial payments are spent on by the providers.
  
  On the other hand, as per our terms of the guarantee, it is also stated that we do not cover project delays (incomplete projects), project disagreements, the quality of work, and/or the loss of materials, tools, or other property owned by the professional or homeowner that are or will be used on the job. 
  
  Porchs Outcome:
  Based on our investigation and the points presented, we were able to determine this does not fall under our guarantee. We invite you to review our Porch Property Protection Guarantee here: ****************************************************.
  
  - Finally, please be informed that we have logged your feedback and the Pro Powellfull Renovations and Design has already been reported. We take complaints seriously and we want to avoid our customers having issues with the pros referred to on our platform.
  
  - Next steps, we recommend you keep pursuing the Pro further, and as some options you could file a complaint with the state ******************************** programs, trade associations, and local and national consumer advocacy groups, and you could also file a police report if applicable. These might be the best ways to recuperate your losses and the best points of contact to get help and mediation with this situation. 
  We do apologize since this took us a longer time to review than usual. 
  
  Best regards, 
  Trust & Quality Team
  
  

  Customer Answer

  Date: 07/19/2024

   
  Complaint: 21897021
  
  I am rejecting this response because:

  I do appreciate your time and effort in reviewing and responding to my complaint. Unfortunately, Porch.com needs to do better with background checks of the individuals they hire to represent them. Additionally, porch.com is just trying to remove themself from any responsibility. Although it was Porch.com who contacted me directly and provided my personal information such as name and phone number to ***************************. 

  Next, with a little bit of research I was able to see that Porch.com is still advertising this individual. Please see attachments. I do recall that the individual had stated that he previously had a business in ** before moving to **. Lo and behold I found his previous business, ****** Renovation & Design LLC very similar to the current, Powellfull Renovation and Design LLC. 

  Please take you time and read through the reviews. He has done this to many other porch customers. He has a pattern and is doing this knowingly and deliberately. Porch.com should have a responsibility too. Unfortunately, your solution is to sidestep the situation. Likely the same recourse offered to those previous customers. 

  We have initiated other options and filed other complaints. Regrettably, it takes a lot of time and resources. Your business model is broken you need to do better. There is no business without customers. 

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was contacted by a *** who then lied and said he was working with a company I recently had an inspector report done with. He got very aggressive stating he worked for that company and if I didnt believe him to call back and verify it. My inspection report wasnt done by porch and apparently my inspection company has received several complaints about porch taking client information and soliciting them otherwise. Misrepresentation and lying is fraud and your company should be shut down employing such slime.

  

  Business Response

  Date: 06/25/2024

  Hi Mrs. *********************,
  
  Thank you for your feedback. This is certainly not the type of experience that we want our customers to have here at **********************, and have escalated the interaction you had with our representative to upper leadership. You will be contacted by a member of our leadership team as a follow-up. We deeply apologize for the type of experience you had. Thank you again for your feedback.

• Initial Complaint

  Date:06/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The leads they give you are dead leads. When you ask for credit they never respond. I truly believe this is a ponzi scam.

  

  Business Response

  Date: 06/25/2024

  Hi ***********,

  We appreciate you took the time to share your request with us once more. We are sorry that you had to wait for our response, know we take all requests seriously.
  Porch took the following actions:
  - Escalated your case to a specialized group that investigates further making sure enough time was invested to review your inquiry.
  - Gathered all available information from interactions amongst Porch representatives and your company.
  - Evaluated your request in accordance to our policies and procedures, but always maintaining a Whats the right thing to do? mentality.
  
  Porchs Investigation:
  - We will initiate by presenting facts, below is a summary:

  -You have no active subscription or membership with Porch.com, you purchase leads under a paygo plan. You decides if you buy leads or not.

  -We have not received any credit request submitted from your account throughout 2024.

  -There has only been 1 lead purchase in 2024, the lead was purchased 6/10.

  -Within our Lead Credit Policy it is stated we can only review leads within 30 days of purchased.

  -The credit request you submitted in 2023, where automatically rejected as you requested them and the system informed you they did not qualify for credit as the minimum requirements outlined in our lead credit policy had not been met.

   

  Porchs Outcome:
  - While we respect your request, we found no wrong doing on our side to consider "we have failed you". We cannot favor your request.We have been honoring the information presented to you prior to your purchase and we have confirmed that we answered your leads credit requests on time. Additionally, we have made no invalid charges to your credit card. In this section, you will find information confirming that we do not complete refunds for purchases:  ************************************************************************************************************;
  ************************************************;. These terms and conditions were accepted by you when creating your Porch account.