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Business Profile

Cryptocurrency Exchange

Expert Trade Mining

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I invested some money and they to withdraw the amount it said I could. The company said I needed to pay $100 and when I did they then said I needed to pay $150 more I feel this is fraud. I want my $10,000 I was owed./

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was referred to this company by a friend who had done business with them successfully and was excited to try. I followed all the rules and procedures set forth by my mentor. I invested a total of 700$ and was told I would be able to withdraw my earnings. After I tried to complete the withdrawal I was told that I would not be able to until I upgraded my account and the company requested 700 mor to upgrade my account. I was lied to by my mentor and they did not follow through with what they told me that they would do. I have screen shots from my conversation with my mentor and also the support from the brokerage website. They told me it would take a little over an hour to be able to complete the withdrawal but I was never able to complete it. They just kept asking me for more money. This is unfair when I did everything that I was supposed to do according to my mentor. I have all email addresses, cash tags and or information that my mentor gave me to send money and crypto. I dont think that it is fair that they do this kind of thing to people. I asked them to give back my initial investment and was given the runaround. Please help me I dont know what else to do.

Expert Trade Mining is NOT a BBB Accredited Business.

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