We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dating Services

Mingle 2

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dating Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up to an online dating site on. They charged me $14.99 for a 3 month membership on 1/12/2025. I am pretty sure they said I could get a refund if I cancelled within the first week. The website is no good. I do not get any replies or likes from other members. On 1/13/25 and 1/14/25 I wrote to them several times asking them to close my account and issue a refund. They do not respong and keep sending me spam email.

  • Initial Complaint

    Date:12/14/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 4, 2024, I visited the Mingle2 website to a free profile I had online. I paid the amount requested and realize that all the months came out at once instead of what they were advertising for monthly. Therefore, I changed my mind and cancelled & requested a refund. Their policy is that you can cancel at anytime. When I requested the refund, they indicated that they will contact me within 24 hours. A week later I have yet to hear from them.
    I am requesting assistance in this matter.
    Thank you,
    Janice Collins

  • Initial Complaint

    Date:06/08/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on or about june 2, I applied for a free membership to a dating site (mingle2). I supplied the asked for personal information, and uploaded a current photo. I was notified i was excepted and was given immediate access. I was very pleased with my experience, and was in the process of a possible match. The second day I decided to get back to a really nice lady. this time there was a message telling me i had been blocked from the site, until i again loaded a photo, this time i was instructed to give same pose as an example photo that was supposed to be located above my instructions. Only problem, there was not one there. I spent many minutes looking and thought i had found it. i again followed their instructions and sent the second photo with what i thought was the pose they wanted. this time i received another message saying the photo was rejected. i proceeded to send several emails asking for an explaination. I have not received anything in return. I lost my wife of over 50 years in early Jan. and hoped this would give me some comfort. please look into this for me. ******

  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mingle2 allowed someone to falsely use my phone number to set up an account with them. I’ve been getting texts from a number of women. I left texts with this company and their corporate office and no has returned my call or complaint to resolve this issue. I want my phone number taken off there website immediately.

Mingle 2 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.