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Business Profile

Diagnostic Testing

Diagnostic Pathology Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Complaints

This profile includes complaints for Diagnostic Pathology Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Diagnostic Pathology Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/08/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Request for Resolution on Incorrect Billing and Credit Reporting Impact Dear Diagnostic Pathology Services,I am writing to address an issue with a $961.17 bill and a collection report by DPS that severely impacted my credit score. This bill was for a procedure where I provided *****************. After initially receiving a bill, I contacted ChampVA on 01/10/24. They advised that the claim was incorrectly coded, and DPS should resubmit with a corrected code for coverage.On 01/18/24, I spoke to ***** ****** at ***, who assured me the bill would be resubmitted by stating, "We will send the ticket to coding for resubmittal, don't worry, it happens all the time." Despite this, I later received identical statements, which I did not question based on Jamies assurances and guidance. On 10/23/24, I discovered my account had been reported to collections, dropping my score by 100 points. I immediately called *** to find out why this was reported. I spoke to a person named Khristyn, who I explained the past situation to. She informed me that due to me being in the process of buying an investment property, she would escalate this to her supervisor and put in a rush. She stated I should receive a call back from someone within 48 hours.On 10/29/24 I called DPS back, I spoke to a supervisor named ***** *******. She explained that she was the one who was working on this and that she was sorry that she had not called me. She informed me that the collection was good and that the coding was correct. She stated, "******* gave you wrong information, they cannot dictate what coding is to be used. I explained what I was told by ***** ******, she stated that ***** was wrong in the information that she had given to me. Given **** initial assurances, I request that DPS retract the collection report and allow payment of the bill. This impact on my credit record is unwarranted due to their wrong information.

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