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Business Profile

Digital Marketing

Web Verse Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Marketing.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/2/2024 *********** continued to try and collect for services already paid for. I never got the website transferred to ******** due to their wanting an additional ****** dollars. I lost approximately $1500.00, of which I could have easily gotten the service elsewhere for far less.

  • Initial Complaint

    Date:09/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a website that they just copied off someone and they are harassing me for additional money.

  • Initial Complaint

    Date:06/12/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had canceled my contract with them sometime ago. Recently they called me threatening legal action against me. If I didnt pay the $400 they say I owe them. It was my understanding when I canceled the contract that they would settle for the money I had already given them. I am on ******** and I do not have $400 to give them, but, they keep on calling me and threatening, legal action and saying I will have to pay penalties and legal fees. If I dont immediately pay them the $400.

  • Initial Complaint

    Date:12/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unfortunately, we have not had a good experience in the slightest. We are given timelines that have not been met and its been months. They go around and around in emails telling us to trust the process. Telling us that our images are ready but we have to wait until Monday. We started this in the summer and have nothing to show for it except multiple emails and lies. When they want your money they don't stop badgering and emailing and texting and calling. Once they get your money, you no longer matter. THIS IS NOT AN EXAGGERATION. ITS BEEN A NIGHTMARE! They've left us hanging in the wind. Wer'e a small business with families and limited funds and they have taken that from us. They have destroyed any chance of our business flourishing. Any additional or further information available on request, there are too many files and texts and emails to upload.

    Business Response

    Date: 12/08/2022

    Hello Jam,

    Web Verse *** focuses on building long-lasting relationships with clients and ensuring their businesses take off in the best possible manner. If you have had an average experience, please contact us at this email: ********************************** so we can address your concerns.

    Thanks & Regards,
    Team Web Verse Inc.

  • Initial Complaint

    Date:08/31/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this company for a web site project. After a long discussion with one of their sale agent/ Representatives, I was assigned one and the next day it was a other one. I paid $299. Everything was going well up still 2 weeks later when I was contacted and asked to asked to pay $99 for some modifications which I never requested. I refused to pay and the web design was on hold. 6 months later they sent a guy by the name of *******************;;;;;,. I was very surprised, he told me that he was assigned to completed my web. He was a very nice guy, calm and well-spoken guy. He was calling every day and I found it unusual. He sent me a link to the finished site, I was fine with it, I told him that I was not ready to spend additional fees, he was fine with it. I was sick with CoV!!!d, ***** called and was very persistent which I did not like. I called him back few days later and email him. His Email is not working (the same email was used multiple time prior without any problem), his phone line is not working as well. I asked my money back ( $299) as stated by the contract no reply. This company is a scam with a beautiful web site . They are very well organized with good reviews all over social media. I needed to report this scam to save other.

    Business Response

    Date: 09/01/2022

    Hey ********,
    I hope you have recovered. We care for all our clients and ensure that all of their needs are met. If any client cannot continue their project due to any specific reason, we assess the situation and put the project on hold; after a mutual agreement with the client of course.
    Kindly find the attached file, this is the documentation of you requesting to withhold your project, and if you wanted to continue, you will be reaching out to us again. Now as things stand, I do not fully understand what the misunderstanding is since everything was discussed prior with you and we are concerned since instead of coming to us to help resolve your issue and complete your website as per your requirements, you are here posting a review in an attempt to hurt our reputation which is acceptable since you are entitled to your opinion. But if you hope to have your website complete please reach out to us so we can proceed accordingly.


    I'm attaching the link to the Terms & Conditions of Web Verse Inc.
    https://www.webverseinc.com/terms

    Customer Answer

    Date: 09/01/2022

     
    Complaint: 17805957

    I am rejecting this response because:

    Sincerely,

    ******** ****

    I do not accept your resolution, your email is inactive and your are not answering to your calls. As I said before to your colleagues, I dont trust your company anymore and I dont see myself giving you access to my web site. The fact that I paid for projects and few days after I was asked to pay for something I never asked for, it was very strange.

    I never heard back from you for months and suddenly one of you introduced himself as a saviour of my project, 

    If you are so professional how is that your teams requested my email and information. You supposed to have them. 

    I just need my refund as started in the contract 

    Business Response

    Date: 09/12/2022

    Hey ****,

    I apologize for any inconveniences caused that led you to feel this way about us. We tried reaching out to you, but the calls are not going through to you.
    Kindly reach out to us at your earliest convenience so we may assist you in this matter.

    **************
    ******.

    Customer Answer

    Date: 09/16/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    I will give ****** a call tomorrow 
    Sincerely,

    ******** ****

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Web Verse, *** on 3/16/2022 to build a Amazon Store for a business I am trying to open online. In that time, this company tried to upsell me more than work on my project. In 5 months time, I never saw any completed work even after multiple requests sent by me via email, text and voice. According to their contract, it states a 100% money back guarantee if not satisfied with their work. I never say any work and requested that they envoke their 100% money back guarantee and refund all of my money. They said no to all of it and offered me only $800 of over twenty seven hundred dollars that I spent with them as well as told me that in order to get the $800, I had to sign a Non Disclosure Agreement and could not leave any reviews about their company. I refused to sign. They have bullied me and even threatened me. They have also harassed me through text messages and verbally. I have emails, Text messages, Voicemails and voice memos of conversations that I recorded with them. They keep telling me that the 100% money back guarantee doesn't apply because they did work on my project however., they have nothing to show for it except the fact that they charged me $200 for SKU Codes they purchased. I am also not the only person they have done this too as it seems, The *** they sent me had another persons name on it. His name is *******************.

Web Verse Inc. is NOT a BBB Accredited Business.

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