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Business Profile

Ecommerce

GGD, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for GGD, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GGD, LLC has 2 locations, listed below.

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    • GGD, LLC

      7719 35th Ave NE Seattle, WA 98115-4812

    • GGD, LLC

      12345 Lake City Way NE PMB 2110 Seattle, WA 98125-5401

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried calling no response. Email doesn't exist. Costed almost ****** a d I wish for my money back.

    • Initial Complaint

      Date:04/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The first transaction for which I have paid for items yet to be received is October 6, 2023. Order #**** for $409.07.I own a benchtop CNC milling machine and the transaction was for a "Universal Jig" for the purpose of holding parts in the machine. In the next few months I paid for other accessories that would complement the Universal Jig that broaden the Jig's uses, including tooling and other jigs. Order #***** for $65.58, Engraving Jig, not received.Order #***** for $410.00, Tooling Package, Probing, Engraving Sub-Plate, and an "Optional" Priority Payment that I was told would Expedite the processing and shipping of Order #**** that I purchased on October 6. I have reached out multiple times in the form of emails and telephone calls where I cited all order numbers and requested any information on expected shipping dates or what kind of expedited time frame the extra $300 bought me. I have yet to receive a single piece of return correspondence.There had been zero effort on their end to resolve this or even talk to me or even allow me to receive a refund. This business is supposedly a sister company to GhostGunner.net, where a link is provided for accessing GGD. I have contacted members of GGD (Defense Distributed) and voiced my concern about GGD being allowed to have a link remain on their website after multiple customers have experienced the same problem. After sending an email theeatening a lawsuit, I received a notification that my items had been shipped. In reality, that is not the case. A shipping label was created with a tracking number generated, but the shipper ***** has yet to be supplied with the items so that they can be shipped.

    • Initial Complaint

      Date:04/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ordered 2 items on November 16,17/2023. from GGD LLC. Items have listed 3 months lead time for shipping. Wrote to company to ask for shipping dates multiple times. received only automated response thru email for the last 6 months. no information on shipping times nor contact from a representative of the company about this issue. it has been 6 months since order and no reply about the actual shipment date. would like my order fulfilled. Or refund with explanation of delay.

    • Initial Complaint

      Date:03/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased several products from this company and its literally been years of new promises to receive the items at a specific date and I have not seen any of the items I paid for in full. Then, they started to ask for more money to have items expedited. Although I paid for quick shipping and got everything they said that would help. These folks are unorganized and essentially stealing money from people. At this point its been 2 years of waiting on products that shouldve arrived within a couple months.

    • Initial Complaint

      Date:12/23/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a jig and other products from the company over a year ago. Never received any of the items I purchased. Recently received an email from the company trying to extort more money from me for an item I already paid.

    GGD, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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