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Business Profile

Electronic Instruments

Tozo Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Instruments.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered the product on May 21st through the website. Order number *************. I paid for standard shipping within 3-7 business days. It has now been closer to a month with no shipping details. I emailed customer service and received no reply.

  • Initial Complaint

    Date:05/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint regarding a defective product still under warranty and TOZOs repeated failure to address the issue or provide adequate customer support.I purchased a pair of ********************** Anybuds Fits Bluetooth Wireless Earbuds and Charging Case on August 3, 2024, through ******. The product was delivered on August 9, 2024. In April 2025, the earbuds began to malfunction they emitted constant beeping, automatically reduced the volume, and eventually shut off completely, even while fully charged. They are now completely nonfunctional.I contacted TOZOs customer service three times regarding a warranty repair or replacement. On two occasions, I was incorrectly directed back to the retailer (******), despite the fact that ****** clearly stated that the issue falls under the manufacturers warranty and must be handled by TOZO. My third appeal was ignored.I am extremely dissatisfied with this experience. TOZO has failed to take responsibility for a clearly defective product, and has been unresponsive to my attempts to resolve the matter.Desired Resolution:I am requesting one of the following:A full replacement of the defective product A repair service under warranty A full refund if neither of the above is possible TOZO must take immediate steps to resolve this issue.

  • Initial Complaint

    Date:04/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    REFUND POLICY IS A SCAM TO GET MORE PEOPLE TO PURCHASE THEIR PRODUCT. They claim to be in *******, **, ***, but they ship from ***** and do not allow you to ship anything back to them in ***** or the ***. The *************** policy on ******************************* states, "TOZO provides a 30-day money-back guarantee for any reason. For 30 days after the date of purchase, return your undamaged TOZO product and receive a full refund for any reason...How do I return an item? Please contact our customer service support team first...Email address: ************************************** I placed my order: 2-Apr-2025.I emailed then to initiate a return and refund: 13-Apr-2025. TOZO sent me three responses, none of them helped me process a return. First they told me to try adjusting the product for a better fit. I replied that I still want to return it. Then they offered a 30% refund instead of a return. I declined. Then they offered a 50% refund instead of a return. I declined and demanded that they please provide return instructions and process a full refund as per their refund Policy. They stopped responding completely. I contacted them through their website chat feature and FB page as well. Now that I am insisting on moving forward with a return and full refund, they are refusing to respond to me.

  • Initial Complaint

    Date:06/26/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company leads you to believe it's a US company and I ordered two Bluetooth earbuds to find out that they're being shipped from *****. How long is that gonna take to get here and what happens if I have to return them if they don't work I have to pay for shipping all the way back to ***** when once again I was led to believe this is a US company out of ******* **********. I don't really have a tracking number all she sent me was a picture of a airplane showing it's coming from *****, this is a joke at best.

  • Initial Complaint

    Date:04/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a TOZO HT2 Hybrid *** headphones back in January but had to request to return itper email, which is their only communication methodwithin 30 days of the purchase date or the return window, due to a defect in the **** e.g, w/ *** on, the party on the other line would always complain its very noisy on my endeven w/ little or no noise at all in the background on my end.I sent a detailed email explaining what the issue was. I was expecting them to send me an RMA shipping label like other merchants would do in such a case. Instead, **** sent me an email asking me to do a reset on the headphones, w/ a description of how to do that, & try them again.I did the reset & tried the headphones w/ some calls but the issue w/ the *** was still there. So I sent an email back informing **** that the issue wasn't fixed after the reset. He replied w/ an offer to refund me 20% & that I could keep the headphones, which I didn't accept, as I mainly use them for calls & virtual meetings & keeping them would be useless.He replied once again w/ an offer to send me a specific model of earbuds, which upon checking credible reviews online & of buyers who tried them I found out they are low quality, don't perform well at calls & so wouldnt fit my needs. I replied I'd accept another earbuds model shown on their website, which upon research I found are of good quality & would fit my needs.He replied that those earbuds are not available in their storethat even though when I check their website it does show they are in stock & available. He offered to issue a full refund but that I needed to bear the shipping cost. I replied that I'd initiated the return within the return window, & asked that they provide an RMA shipping label.He never answered my email, even though they are obliged to provide a shipping labelas I requested to return the item within the return window, & due to a defect.

  • Initial Complaint

    Date:02/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brand new headset wont stay connected to the phone. When contacting the business they are off for an extended period of time due to some festival, and havent responded

  • Initial Complaint

    Date:10/09/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I simply asked this company to provide me with the tracking information and they have not done so. They claim they already shipped it out but it would be two or three days before they could give me the tracking information which makes no sense and it's past that time and now they're just ignoring my email.

  • Initial Complaint

    Date:05/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 14, 2022 I purchased a pair of TOZO T6 earbuds for $29.99 plus tax. These earbuds came with a 1 year warranty linked below. After a few months the right earbud started to cut out to a point where it was impractical to use. I filed a warranty claim through TOZO and they shipped a replacement for free. Since then I have been using the replacement set of earbuds. A week ago the replacement set broke as the right ear would not play any audio. I filed another warranty claim through TOZO. After a long email conversation, TOZOs final response is that they will not replace my damaged earbuds because they have a limit of 1 warranty per item. I informed them that this policy was not mentioned in their warranty information and requested for them to send me some sort of documentation to prove that this was part of the warranty agreement. They would not send me any documentation whatsoever claiming that it is a private company policy that can not be made public. The only thing TOZO offered was a 40% refund (not including tax). The terms of the warranty agreement requires that TOZO repairs, replaces, or gives me a store credit equivalent to the purchase price that I paid. I would like TOZO to honor that agreement.Note that TOZO suggested I contact Amazon to get a refund, but this is not possible as they only offer refunds for 30-days and that has long passed. As TOZO is providing the warranty, it is their responsibility to refund or replace it.TOZOs warranty policy: *****************************************************************

Tozo Inc is NOT a BBB Accredited Business.

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