We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financial Technology

Sparrow

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sparrow Card has been reporting on my ******* report incorrectly since January 2025. I have called them and they are placing blame on Equifax, which is lie. They are reporting I owe $220.00. I paid this amount on 12.17.2024, which should have reflected on my report on 01.01.2025, since the 1st is when they report. Instead I have called their customer service number t ************ and was told to contact *************************************

    Business Response

    Date: 04/08/2025

    Thank you for your feedback regarding your experience with your Sparrow card.  We appreciate your feedback as we look for opportunities to improve.  Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint. Based upon our conversation, we believe this complaint is resolved.  If you need anything else, you are welcome to reach out directly. 

  • Initial Complaint

    Date:10/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account was closed after 2 returned payments. Come to find out they had the wrong account info. Even with payment was returned twice I made sure the 1st and 2nd time payment made way before the due date. Called in and spoke to ****** service and they claim account cannot be reopened. They don't have the ability to do so. Even in their disclaimer i saw nothing regarding termination if too many returned payments. Got an email, responded. Got a return email regarding couldnt locate my account to call in or email back with account info. So I called and they said to respond to the email. I feel this company doesn't even know what their doing.I've used the card of course and a small amount is remaining. I paid for $59 for their fee which I figure should be refunded since they closed the account. Again over a simple mistake in wrong account information that has indeed been fixed. I've read their disclaimer and see nothing about an account being closed if too many returned payments. I do see there is a fee for returned payment.

    Business Response

    Date: 10/21/2024

    Thank you for your feedback regarding your experience with your Sparrow card.  We appreciate your feedback as we look for opportunities to improve.  Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint. Based upon our conversation, we believe this complaint is resolved.  If you need anything else, you are welcome to reach out directly. 

    Customer Answer

    Date: 10/21/2024

     
    Complaint: 22441334

    I am rejecting this response because:

    Sincerely,

    ******* **********

  • Initial Complaint

    Date:08/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using my sparrow credit card and try to pay as soon as inquire a bill in order to increase my credit. However, after the opening of my credit card they blocked the card and told me I had 30 days to submit my bank account information with routing Id and account number it they will be closing my account. I want to continue to use my card but dont think giving them access to my bank account information is appropriate.

    Business Response

    Date: 08/20/2024

    Thank you for your feedback regarding your experience with your Sparrow card.  We appreciate your feedback as we look for opportunities to improve.  Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint. Based upon our conversation, we believe this complaint is resolved.  If you need anything else, you are welcome to reach out directly. 

  • Initial Complaint

    Date:07/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2nd time disputing with the credit and BBB, Transunion fixed the issue but experian and eq still report this card as maxed out, was declined for a home loan based on this card being maxed out and making my DTI to high. I need this fixed and updated ASAP.

    Business Response

    Date: 07/22/2024

    Thank you for your feedback regarding your experience with your Sparrow card.  We appreciate your feedback as we look for opportunities to improve.  Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint. Based upon our conversation, we believe this complaint is resolved.  If you need anything else, you are welcome to reach out directly. 

  • Initial Complaint

    Date:07/03/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a credit card with this company. It was a Hard inquiry on my credit report. After a few days of applying I was send an email requesting me to upload 3 documents proving my identity. I uploaed my water bill, my passport and social security card. After that I was sent another stating that the reason for credit denial is that the documents submitted were insufficient to validate identity. I have attached the items I sent to verify my identity and they were valid and clear for the company to review. My reason for complaining is that the company pulled my credit report causing a hard inquiry on my credit report causing my score to decrease which lowers my chances of having another company approve me for credit and deny my application based on the documents I sent to verify my identity which were correct and efficient enough. The company could have contacted me if those documents did not come in clear but instead I was denied which is unfair. I have attached both emails and all the documents I submitted to this company.

    Business Response

    Date: 07/15/2024

    Thank you for your feedback regarding your experience with your Sparrow card.  We appreciate your feedback as we look for opportunities to improve.  Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint. Based upon our conversation, we believe this complaint is resolved.  If you need anything else, you are welcome to reach out directly. 

    Customer Answer

    Date: 07/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:06/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid off my account IN FULL on 05/11, My statement cut on 05/22, It has now been 30+ days since my statement has cut and it is still reporting on my transunion credit report with a balance and this is weighing my credit down due to the high DTI, My other accounts have closed due to this account reporting this high. I have tried to call and could not get ahold of anyone. Please update my credit so that I can finish closing on my house

    Business Response

    Date: 07/02/2024

    Thank you for your feedback regarding your experience with your Sparrow card.  We appreciate your feedback as we look for opportunities to improve.  Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint.  Based on the communication, we believe this complaint is resolved.  If you need additional assistance or clarification, you are welcome to reach out directly. 

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Sparrow credit card was fraudulently used on April 22, 2024. It was used three times on the same day for a place called Pizzaman Chickenman, all three times at this location for a total of $76.68. I reported it on the next day. I got a new card today and looked at my account on line and the three charges were still on there so I called them. The person I spoke to, did not get there name, told me that it was not reported, he could see where I called about it but the three charges were not reported. So he said he reported them. I also told him that there was three $1.00 foreign transaction fee associated with it plus I am being charged interest. None of this was being taken care of and I do not feel it is going to be. I was told it could take ***** days to see my refund. That seems a bit extreme.

    Business Response

    Date: 05/10/2024

    Thank you for your feedback regarding your experience with your Sparrow card.  We appreciate your feedback as we look for opportunities to improve.  Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint. Based upon our conversation, we believe this complaint is resolved.  If you need anything else, you are welcome to reach out directly. 

    Customer Answer

    Date: 05/14/2024

    Sparrow has taken care of this situation.  Thank you very much for your part.  I appreciate it.  ***************

Sparrow is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.