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Business Profile

Floor Coverings

Great Floors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Coverings.

Reviews

This profile includes reviews for Great Floors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Great Floors has 57 locations, listed below.

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    Customer Review Ratings

    1

    Average of 3 Customer Reviews

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    Review Details

    • Tamara G

      Date: 10/17/2024

      Never buy or step inside a Great Floors. We went to the Great floors in ****. Our sales lady recommended glue down flooring for our rental. Looks horrible, huge gaps throughout, everywhere. Installer came back several times to clean smears from glue and tried filling gaps with a grout. The came right out. Within a A couple days day. Floor installer is blaming it on bad flooring, it being glue down and Said that is how glue down flooring is. Gaps come and go with the temperature. Flooring manager and the Bigwig manager are worthless. They dont give a shit! I previously asked for 50% off . I know that will never happen. All I can do is say never ever ever step foot and a great floors. O stars

    • Kenny T

      Date: 01/05/2023

      I bought all of my laminate flooring my carpet and my tile through great floors. I had great floors install the flooring throughout the house and carpet. My experience with great floors was absolutely horrible and I had to fight with them to come back and fix their problem several times. I have carpet areas that they did not fill the old holes from the old heat registers and when you walk over those areas your foot sinks in the holes! They've had to come back numerous times from the material they put on the stairs falling off and their solution was glue it on! Now less than 2 years later All of the finish on the tile is peeling off the edges and it's a completely different color! My entire experience with them is horrible their product is horrible they blocked me on all of their sites so I can't even call them! Their installers are horrible their material is horrible Their customer service is horrible and they would rather block people than resolve their problems from their materials failing and their installers doing a poor job at best!

    • Myra S.

      Date: 08/22/2022

      I had a flood in my house and had to replace my laminate plank floor that looked like 18 by 18 tile flooring. I was told by Great Floors that I could no longer get Plank Flooring and I was referred to *** at Great Floors. I was shown LVP flooring and was told that this is the only flooring that would work and look like tile flooring once done. I then picked out a white flooring that I found on the web site that looked like elongated tile and went into Great Floors. *** (the sales man) told me that he wouldn't go with that one that it would show any dirt. He then took me to a wall with more expensive flooring (up sold me). His exact words were, "I looked at your pictures and this is the closest match we have to the flooring you have in your home currently." I specifically asked him if this would look like tile once it was in on two different occasions at that time and he most assured me that it would. When I came home on the first day of install this floor looked just like a big sheet of flooring and did not in anyway have a tile look to it. I called *** and he said he couldn't be responsible for my choosing of a flooring and that I am not now happy with. I then reminded him that he told me twice that this would look like tile. He then said what did you want the grout lines like tile. I said you saw my flooring and knew I wanted tile look. I told him that he was the sales man and knew the flooring that was coming out of my house and going in and it was his job to know his product. Plus on top of that he said the difference in higth between the pergo flooring the dining and living area wouldn't be noticeable once again very noticeable once again very incorrect information. Buyer beware, I have learned a ***** scam by this company and it employee's that doesn't back their play. After this they wanted me to spend more monies to create carpets to cover the floors that their employees miss represented.

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