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Business Profile

Foot Appliances

PharmaFoot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Foot Appliances.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/24/25 I ordered a pair of shoes. Due to their sizing chart being incomplete I got the wrong size . I now know the correct size and wish to exchange the shoes for the proper size . On their website the contact us info is Hidden . When I found the correct web info *********************************** it cannot be opened .

    Business Response

    Date: 06/09/2025

    Hi ******, 


    We received your BBB complaint and understand that youve been trying to reach us. However, it appears the email address you used was incorrect, which is why we havent received any of your messages.

    Regarding your request, Id be happy to assist you. Could you please confirm whether the shoes you received are labeled as size 9.5 on the packaging? Additionally, are they too small or too large for you?

    We have just sent you an email, we are happy to help you with an exchange or return. 

    Best,

    PharmaFoot

  • Initial Complaint

    Date:12/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered online a hands-free knee crutch on December 1st. The order showed US Express Shipping 1-5 days. After 5 days I contacted them to find out the status of the delivery. I was told that because they didnt have it in stock, they had to order it overseas and did not know when it would arrive. I told them that if they could not guarantee delivery by December 12, I wanted to cancel my order and receive a refund, but they said it was too late to cancel the order. I am traveling on December 12 and will not be back for a month, so I have no use for the crutch if it arrives after this date, and I would have never ordered it if their website showed it was out of stock. I wont be back home in a month to return it if it arrives after December 12, so they put me in an impossible situation. Now Im stuck with an item that I paid $132.66 for that I will have no use for when it arrives, if it ever arrives.

    Business Response

    Date: 01/01/2025

    We have refunded the customer in full. The original order was lost so we sent a replacement and told ***** that she can keep the replacement free of charge due to the delay and inconvenience. 

    Customer Answer

    Date: 01/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    In the future, I recommend that the business checks their inventory before promising fast shipping of essential medical devices like a crutch.

    In any case, I thank the business for doing the right thing and processing a full refund.  If I ever receive my order, I will donate it to someone in need.

    Sincerely, 

    ***** ********

  • Initial Complaint

    Date:11/28/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product PharmaFoot Foot Massager Pro - NEW 1 Silver $169.99 Subtotal $169.99 Order discount -$17.00 PP10 (-$17.00)Shipping $0.00 Taxes $10.14 Total $163.13 USD You saved $17.00 Customer information Shipping address Santa Conde **************************************************************************** Billing address *********** ************************************************************************************************************************* Payment Discover ending with 8511 Shipping method US Free Shipping (7-12 Days)If you have any questions, reply to this email or contact us at ********************************** I reached out to the company. They told me that I had to file a complaint or file a claim with the ****** which I have but they have to do their part two and theyre not doing it. I indicated that the photo thats in the proof of delivery is not my address

    Business Response

    Date: 11/28/2024

    We understand the customer's concerns regarding their order. According to ***** tracking, the package was delivered to the provided address, with proof of delivery including a photo of the location. Despite this confirmation, the customer has indicated the delivery photo does not match their address.

    Upon being notified by the customer, we immediately contacted ***** to investigate. ***** confirmed delivery and advised that, in cases like this, only the recipient can file a claim, which we relayed to the customer. We also suggested checking with neighbors or the building concierge to locate the package, as it may have been left in a nearby area.

    Over the past three days, we have responded to more than 180 emails from the customer, addressing their concerns promptly and courteously. We are doing everything within our power to assist and remain open to further suggestions on how we can help resolve this issue. However, as ***** has confirmed delivery, our ability to take further action is limited without additional information or cooperation from their claims process.

    We remain committed to supporting the customer and ensuring a fair resolution.

    Customer Answer

    Date: 11/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********

  • Initial Complaint

    Date:01/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a foot massager for my mother for Christmas. I have been trying to return it and keep getting put off.

    Business Response

    Date: 02/06/2024

    The customer asked for a return and refund which we have provided to him before this complaint was filed. The customer was upset that we needed 24 hours to provide the return shipping label, this is because we process return labels once a day at the same time for all returns. 

PharmaFoot is NOT a BBB Accredited Business.

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