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Business Profile

Gift Cards

ACI Gift Cards LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Cards.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Multi-Brand Choice Gift Card on 12/25/24 for $50 and asked for the card to be resent to the receiver. I called ****** and verified the card HAS NOT been redeemed. I asked to have the card resent to the receiver and despite the card being unredeemed, ****** customer service has refused to resend the card or provide a refund. I am asking for the card to be resent to the receiver or provide a refund.

  • Initial Complaint

    Date:04/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a $200 apple gift card from ****** fulfilled by **************** and I never received it. It was shipped as far as *********,******* I livein Cocoa Florida and it was requested to cancel and return, and it was not canceled or asked to be returned by me, so I never received it and I never had the birthday gift for a friend of mine

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered this PlayStation gift card for my husband for Christmas of $100. When he tried to redeem it, he was greeted with a message that the card had already been used. We have contacted ****** customer service at least 10 times and have sent their escalation department all the info that they have asked for and they have been giving us the run around. We were scammed and would like our refund or a new gift card code. Either will suffice. The physical card was sold by **************************** Also, the card showed up on our porch with no packaging or anything. Just laying at our door. The bar code does appear to be tampered with or completely remade with raised edges like a sticker. I do not feel we should be responsible for this loss. As it was your company's responsibility to deliver this intact and funded with the money we paid. We have filed a complaint with the ************************. For your info we have supplied pictures of the front and back of the card and order details. Serial number of card is #******************************. Amazon Order number is #***-8792209-7415417. Date of purchase was December 4th 2024.

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $100 Door Dash gift card from ****** (third party seller ACI Gifts) on November 11, 2024, gave it as a Christmas gift but card says: Unable to Redeem. Been trying unsuccessfully for 10 days to get a resolution through ******. ****** first said the card was active. My niece tried again to use the card to no avail. Then they said the serial ************** code did not match. They tried to credit my ****** account but got a system error. I was told twice I would receive an email within 48 hours but did not then they told me to email *********************** which I did to no avail. I actually purchased two $100 Door Dash gift cards on *****. One worked and one did not. My godchild was able to use hers at ******** with no problem. Serial Numbers for both ********************** are: *************************************************************** although I do not know which serial number belongs to the Door Dash card that does not work. One ****** *** asked for the Claim ******** gave it to them (by texting my niece because she has the physical card). Another *** I spoke with told me not to give out the Claim Code but I have it if you need it.

  • Initial Complaint

    Date:10/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Paid $200 for an apple gift card - Giftcard was not delivered to email/phone number provided - option to resend the giftcard only yields an error message - costumer service will not refund giftcard amount

    Business Response

    Date: 11/05/2024

    Hello *****,

    I'm Sahitya from **********. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

    I apologize for the inconvenience that you've experienced in this case.

    Upon reviewing, I see claim codes has been sent to recipients email address (ca************************************) on September 20, 2024. 

    We are unable to resend gift card or refund.

    As the gift card was a branded gift card, for assistance with refund, we request you to contact ***** support team.

    Thank you for your understanding. Have a great rest of the day!

    Regards,

    Sahitya
    **********

    *********************

  • Initial Complaint

    Date:08/28/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a $50.00 AMAZON GIFT CARD for a relatives Birthday, and the were notified that the card was inactive when they tried to use the AMAZON Gift Card.Amazon.com Gift Card in a Birthday Cupcake Tin $50.00 Amount: $50.00 Qty: 1 Sold By: ACI Gift Cards, Inc.Serial **************************

    Customer Answer

    Date: 08/29/2024

     

     Just a note to let you know that Amazon has decided to resolve the complaint about the ******* Gift Card.

     

     Amazon has notified me that they will refund my account, for the ******* Gift Card that would not be accepted because it had indicated it was inactive when my relative attempted to use the gift card.

     

    (Apparently there have been other complaints about the *******  Amazon Gift Card packaged in a flat metal Cupcake Tin gift container.)

     

    Thank you for your assistance.

     

    *******************************

  • Initial Complaint

    Date:06/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 4 amazon gift cards issued by them into ****** wallet. Can't locate a phone number to resolve why I can't use them in ****** wallet. Need $30 worth of cards reissued

  • Initial Complaint

    Date:06/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an amazon account , I have purchased other gift cards from Amazon and had no issue using them. I added these giftcards to my grubhub account and tried to use them. My grubhub account was immediately frozen when I added the giftcards to my account. Gift ********************** are unusable. When I contacted Amazon, I was simply told it was nothing they couldnt do. ******* is saying to get money back from Amazon. Amazon wont refund. I purchased 2 gift cards ORDER # ***-0758021-6173803 grubhub in the amount of $30.54 ORDER # ***-7384955-2762640 grubhub in the amount of $23.00

  • Initial Complaint

    Date:12/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ello. This is 2nd time we're submitting this incident report. Previously we submitted against Amazon.com and seem to getting nowhere. Now, we are submitting against the entity from which we purchased gift cards: ACI GIFT CARDS LLC. Incident Report We ordered 38 $100 amazon gift cards worth a total of $3,800. 8 of the gift cards arrived. 30 gift cards did not arrive and amazon reported those 30 gift cards as "lost". We were charged $3,800 for the full amount when only $800 worth of cards arrived. So, we demand a refund of $3,000 for the gift cards that did not arrive!!!!!!!!1. Order number:113-3121456-2881036 2. Today's date. (MM/DD/YYYY):December 18, **** 3. Name of the items you didn't receive: Amazon.com Gift Card for any amount in a Tree Globe Photo Frame Gift Box Tracking number for each order we want to be reimbursed TBA844811583000 ($1,000 order) TBA844815510000 ($1,000 order) TBA844929089000 ($1,000 order)4. Is it your first Amazon package at this address that you didn't receive?_YES 5. If no, how many times it has happened?FIRST TIME

ACI Gift Cards LLC is NOT a BBB Accredited Business.

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