Reviews

Review Details

• Review fromNaz C

  Date: 12/17/2023

  5 stars
  Amazing dealing with their customer service. Order was quickly processed and shipped out promptly! Thank you @Hardware World LLC team!Additional notes:A day after placing the order, I realized I needed additional quantities (of paint in gallon size) and contacted their customer service promptly. Although the package was already packed and ready for carrier's pick up - they assisted with locating the package, adding the additional units and repackaged it before the pick up!!! All because I have requested to reduce the shipping cost by adding it into the existing package. They could have refuse and asked to place a new order. But I wanted in the same package as this would reduce the number of shipments to lookout for and also avoid shipment of arriving at two different times. (Who wants to see a half finished paint job?)Although this was a major inconvenience to them, I really appreciate the service they provided to me.. I have became their repeated customer because of this!

• Review fromCharlie D

  Date: 09/19/2022

  2 stars

  Charlie D

  Date: 09/19/2022

  Can't handle issues. They send the wrong items, made me take pictures and send them. After a week, I received the replacements, which were the exact same wrong items. They will not answer their phone, only deal in email and they are terrible at escalating an issue when I expected to have what I ordered 12 days before. They must be to small to be in operations of this size. I feel sorry for them. Would never do business with them again.
  

  Hardware World LLC

  Date: 09/23/2022

  Dear ******************,Please accept our apologies for sending you the wrong item twice. There was a misunderstanding of which part you wanted and the warehouse pulled the wrong item twice. Pure human error and again we apologize. Our warehouse staff normally does an excellent job but in this case they dropped the ball.We appreciate that there was an urgent need for the item as you were in the middle of a job. However, you contacted us on 9/14/22 and we responded to you the same day. Our policy is to ask for a picture of what was received so we can show the warehouse the wrong item was sent and hopefully get the right item sent. We reshipped the next day - 9/15/22. Once you let us know you again got the wrong item, we refunded you that same day, 9/19/22. We feel we did our best to respond to you in a timely manner. While we did not call you, we felt it was more efficient for us to respond to your emails so we could at first, ask for the pictures and then the second time to show you the refund had been made.Respectfully,**** Hardware World ****************