Complaints

This profile includes complaints for Pacific Medical Centers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pacific Medical Centers has 10 locations, listed below.

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  Pacific Medical Centers

  1200 12th Ave S Ste G101 Seattle, WA 98144-2700

• 

  Pacific Medical Centers

  10416 5th Ave NE Seattle, WA 98125-7402

• 

  Pacific Medical Centers

  12910 Totem Lake Blvd NE Ste 101 Kirkland, WA 98034-2901

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  Pacific Medical Centers

  220 15th Ave SE Ste C Puyallup, WA 98372-3797

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  Pacific Medical Centers

  19401 40th Ave W Ste 230 Lynnwood, WA 98036-5675

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I received a billing statement from Pacific Medical Center ****************** on 06/9/2023 showing I owe Co-Pays dating back from one to two years. These are for services that were rendered at the Pacific Medical Center (******, ** Location) Please see below.8/31/2021 - $30.00 12/13/21 - $30.00 05/25/2022 - $75.00 08/18/2022 - $30.00 10/17/2022 - $30.00 11/18/2022 - $30.00 I contacted Pacific Medical Center billing department and spoke to a ****** (lead billing staff) and explained to her that I pay my co-pays when I check in. They always ask for my co-payment and I gladly make payment I have always paid for my co-pays at time of check in. If I ever receive a bill later asking for payment of a co-pay, I have always called and disputed it. In addition, I would have the proof to show them that payment was made.This is so disingenuous for Pacific Medical Center to send me a bill asking me to make payment for a total of $225.00 dating back a year or two, and if I dont, they will turn me into collections by 6/15/2023.I have never been in a financial situation that would stop me from making payment, ever. I have been a long-time customer of ********************** going back over 20 years. I do not believe this is legal that a health provider can simply send a bill asking for payment going back one to two years. Considering I have been to the doctor countless times during and after the dates listed above. Im filing this complaint against Pacific Medical Center in **************** asking that the BBB investigate their illegal billing practices and to stop them from sending out statements for services that are so old it would be virtually impossible for the customer to dispute the charges. I'm asking that the balance be brought to zero as it should be.Thank you.*********************

  Business Response

  Date: 07/11/2023

  Dear Sirs,

   

  Thank you for this communication. Pacific Medical Center office staff spoke with their patient on June 28th. Our patient had paid their account in full and they were informed during the conversation that any collections activity had been cancelled and there was no outstanding balance with that office.

  Pacific Medical Center apologizes to their patient for any inconvenience in the resolution of this concern.

  Please let me know if you need anything else.

  Sincerely,

   

  *********************

  Customer Experience Manager

  Providence Health and Services.

   

   

• Initial Complaint

  Date:12/25/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For years, my healthcare providers have put misinformation in mychart. The misinformation is impacting my ability to find new providers and now to even live in my community. There are false diagnoses, misquotes, and other problems. At first, I thought the problem was some kind of identity theft, but now I have to conclude it is probably prejudicial in nature. Most recently I called my doctor's ****** to try to make an appointment with her ****** because I sprained my ankle. I reached the nurse's triage line instead. The nurse who took my information wrote a false report of the encounter. I am well-educated, but she quoted me as stating "there are no urgent care facilities." She concluded her report by quoting me as stating "I don't have to give you that information." The report is completely false, and also includes false diagnoses. Then she called the police on me for a welfare check that will probably get me evicted. My question is: how do I correct my medical record? I tried to get the record from the PACMED records department, but they would not help me. How do I correct the police record? The police told me she had given them HIPAA protected data. Her call to the police did not help my health. The police suddenly showed up at my door, guns in their hands. It was terrifying.