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Business Profile

Health & Medical - General

NeuroVeda Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health & Medical - General.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I underwent ketamine treatment at this clinic, but I didn't have the experience I was expecting, which is supposed to be the main benefit of ketamine therapy. The next day, the practitioner called me for a follow-up integration related to a journey that never happened. I'm requesting a refund or another chance to come in for a proper journey experience.

    Business Response

    Date: 02/28/2025

    Patient was seen, Dr.s note documented apt. She's didn't get the experience she expected, which cannot be controlled. Patient also didn't disclose drug use in-between appts, which affected her tolerance. Her follow up appt was cut short and she was refunded 50% 

    This patient was rude, did not disclose important information to Physican and had an expectation that could not be met. She also has a history of getting services and then demanding refunds. There are other Phyicians she has reported the same. The Doctor feels like it is drug seeking behavior. I cannot attach the session notes due to HIPPA, but they are available if it comes to that, and they are required to be submitted 

    Customer Answer

    Date: 02/28/2025

     
    Complaint: 22958355

    I am declining this response because the medication was ineffective. The treatment costs $500, and not experiencing any results feels like a scam. The lack of integrity in this situation is concerning, as it seems people are being taken advantage of financially. I expected to undergo the treatment again at no cost, and while I'm not requesting a refund, my past inquiries about one are irrelevant now. The business is acting in a ***** manner; they need to honor their commitment if their product fails to deliver results.

    Sincerely,
    ***** *. Ko

NeuroVeda Health is NOT a BBB Accredited Business.

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