We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotel Management

Columbia Hospitality Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Management.

Complaints

This profile includes complaints for Columbia Hospitality Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Columbia Hospitality Inc has 30 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Columbia Hospitality Inc

      2200 Alaskan Way Ste 200 Seattle, WA 98121

    • Columbia Hospitality Inc

      36005 SE Ridge St Snoqualmie, WA 98065-9745

    • Columbia Hospitality Inc

      1301 1st Ave Ste A Seattle, WA 98101-2173

    • Columbia Hospitality Inc

      251 1st St Bremerton, WA 98337-5612

    • Columbia Hospitality Inc

      1006 Spring St Seattle, WA 98104-1236

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is an AKA for park tower apartments otherwise known as CCI Inc or cci LLC. They have beeovercharging me for a section 8 choice voucher that I have. They are trying to evict me. They ate using a false address. I paid 1000$ to catch my rent up for 4 m9nths for a housing voucher that should have been paid by ha. **************** is ha! I graduated from ************************* in 1992. I go to college! I paid 1000$ for late rent while the rest of the complex is on vouchers I also paid 132$ for late fees that the management said l never paid. It was a western union money order . Theu have domestic terrorism here . It's based I spokane. They moved there organization to ******* but deal out of spokane 1000$ money ord4r #*********** 2nd money order # *********** both made out to park tower apartments for late fees an rent. My section 8 voucher is being stolen for a family of 6 or more. . I am a family of one. Please help me.

    • Initial Complaint

      Date:06/20/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a reservation for 3 nights at hotel indigo. My charge was $569.41. When I got to the hotel a sign in the front says valet parking see front desk so Im told I have to put a $100 deposit but I would get it back after my stay. I was never told I would be charged every day for valet nor was it posted anywhere not even the website that it cost. It was an extra $33 a day. I had a dog and was told the pet fee of $20 would be charged once. I was charged 4 pet fees total when told Id be charged one and only stayed there 3 days to start with. I first started with a phone call to the hotel on June 17th, they said they would have their manager fix it because they know its not correct and that they would call me in the morning. I have not received one phone call from them. And every call I made to them they put me on hold then would hang it up. Today June 20th I went to the hotel myself to speak in person and get back the money they took from me. When I asked about why I never got my $100 deposit back and why I was charged an extra $215 on top of my bill I was told it was for the pet fee and valet fees and the food I got charged to the room. She didnt say anything about removing any charges and that they were right. I asked her to print out my itemized receipt. I see 4 pet fees and she said she will remove 3 of them. I said not anywhere was it posted nor was I told that valet was $33 a day. She told me well we tell everyone I said I was not told she said its not her fault and she wont take the valet charges off. She said all of this added up to what I was charged. Then I ask why I havent received my $100 deposit then. She told me I owed $215 to them so it was put towards it. I said okay if thats the case wouldnt my card have been charged $115 and not $215 if you put that $100 towards it? And she said its your financial institution I said it has nothing to do with my financial institution. So I gave up and said I would just make a report to the BBB.

    • Initial Complaint

      Date:05/17/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/02/22 to 12/04/22 $541.74 2 night stay hotel $119 each night Charged wrong even though I booked early to get a cheaper price I went to the hotel and talked to manager but refuse to listen to my complaint and keeps on insisting that it is the right amount is charge even though the booking price doesnt add up to the reciept price Booking Confirmation Number CI451AQ6

    • Initial Complaint

      Date:01/18/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello my name is julieonnawashington and they have not returned my $50 deposit on the fourth and on the 16th also on the 4th I was harassed & discriminated against while their male employees are banging on my room door trying to get in while I was alone and my boyfriend was down stairs smoking off hotel premises I have ptsd from being a **** survivor at the age of 12 Im now 20yrs old I told them NO the could not come in my room I was in the shower at the time I dont smoke there isnt nobody smoking in my room bc I have bad anxiety and cant be around smoke but my boyfriend then came up smelling like smoke an they then sent security up an he came in the room while my bf was present and said it doesnt smell like smoke an to just call the front desk an let them know everything is okay I did and the next morning prior to my check out they charged my card $360 after i payed $202 dollars and havent received my deposit and they have no explanation on why they told me they released it but it havent been released same with my stay on the 16th I have stayed there on 4 different occasions Im a loyal customer an to be harassed and discriminated against to point of a anxiety attack I would like my full refund of $202 my card is currently blocked form them taking any other funds from my account due to them trying to steal $360 dollars from my account an I know lost a $100 in total of my stay and they put me in a extreme mental distress its so much to explain please for more or better explanation call **********

    Columbia Hospitality Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.