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Business Profile

House Cleaning

The Dazzle Cleaning Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The Dazzle Cleaning Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Dazzle Cleaning Company has 2 locations, listed below.

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    • The Dazzle Cleaning Company

      5700 6th Ave S Ste 212 Seattle, WA 98108-2501

      BBB accredited business seal

    • The Dazzle Cleaning Company

      4775 Ballard Ave NW Ste 205 Seattle, WA 98107-4810

      BBB accredited business seal

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/15/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a total scam.They reel you in with an initial low-ball brochure offer. They offered 6-hour cleaning for $79 which I agreed to pay. I do not need a refund or dispute this charge.The cleaning was below average at best where I had to keep showing the person all the areas missed. In any case I still tipped the cleaner $20. As soon as the cleaner left, they charged my credit card another $49 for a membership I never signed up for.I tried to file complaint on their website, it had no E-mail or phone, just a chat bot which remains off-line and directs you to a "log a complaint" but when you try to do that, they try to sell you more services instead and you only option is to cancel to which they threaten to charge your card another $289.Basically, a scam to get your credit card number and keep charging you perpetually without your consent.

      Business Response

      Date: 09/19/2022

      If you did any research at all you would see that this isn't my company. 

       

      We are The Dazzle Cleaning Company. 

       

      This is a complaint for Dazzling Cleaning. 

       

       

      Customer Answer

      Date: 09/19/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      My apologies for getting confused by the similar name. Their 2nd credit card charge indicated Dazzle Cleaning, so it was easy to be confused. 

      I think I have found the right business now, see attached. It has 442 reviews with a single star rating on Yelp. 

      Can the BBB please pursue the same complaint with the correct company, as attached, for me? 

      Sincerely,

      *************************

    The Dazzle Cleaning Company is BBB Accredited.

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