Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So the Date, I dropped it of on the 15th at a place called The Mail Room, in Marlton, **. I have a receipt. ******* sent an email stating they received the phone on the 18th. I called on the 19th, took 5 different people to finally get connected properly. My phone was around 40 days old, give or take a few days. My phone is a ************* 4. My screen, ON THE INSIDE MIND YOU, was damaged right in the crease. It actually made a cracking sound when I opened it. So obviously if thats the only damage, which it is, then i think thats 100% a warranty issue. They said they would not fix it and that they would be sending it back to me. Now its been since Tuesday that I said fine send it to me. Actually, I called and said, why wouldnt you me and ask if and since I have *******Care Plus, would you like us to send it to them?. Because I wouldve said yes. And the phone would be done and back in my possession already. But hey, who am I to say anything! Thats the first issue. The second issue. THEY STILL HAVE MY PHONE A WEEK LATER. Today is Monday Oct. 24th. Its my only phone. Ive called and emailed almost everyday and they couldnt even find my phone. It apparently was received by ******* Care Plus on the 19th as well. Figure that out?!?! Their supervisors are never available. I did speak with one supervisor who was not very helpful at all. He was the one who mentioned they would be shipping my phone back to me. This was on the 19th. Again, its still there, at *******. Sorry. Its just frustrating. Its a $2,000 phone. Brand new. Their reason for not allowing it to be serviced under warranty is that the phone has minor scratching on its exterior. Now the phone looked brand new to me and everyone else I showed. Again, ***** days old. In a case since the second I received it. I showed people bias and none bias. Thank you for any help. Hopefully I didnt leave anything out. Let me know if you have any questions! Have a good day!

  

  Business Response

  Date: 11/11/2022

  Thank you for contacting ******* Electronics ************** we appreciate the opportunity to respond to your inquiry.  ******* has reviewed **************** complaint related to his ******* ************* 4 phone.  Asurion is the administrator of ******* Care+ and we have provided the complaint for their ownership in all aspects of resolution and response.  Thank you for contacting ******* Electronics America.  We apologize for any inconveniences our valued customer may have experienced with this case.

  

  Business Response

  Date: 12/02/2022

  Hi BBB team,
  
  Claim request ref number- FTJX3SNEHHYP ******* care+
  
  As checked the device was already dispatched through waybill number 1Z54V84A0221424975 *** and the same was delivered on 9th Nov 2022. We have arranged a callback from the concerned team for further assistance. 
  
  Regards
  Team Servify!

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 1st I filed a claim to replace my cell phone device due to malfunction. I was charged a 99 dollar deductible and was supposed to receive the phone within 3 to 5 business days. I received a device thats not the samen color on October 11th. I've contacted the company several times and I'm constantly being transferred and no one was unable to assist me. I asked for a supervisor but they keep telling me there's none available. I insured a purple zflip 4 phone. They was supposed to replace the same phone and sent the wrong one. I would like for them to refund me my deductible.

  

  Business Response

  Date: 10/12/2022

  Dear BBB,
  
  We are looking into the concern. We have escalated this matter to the relevant team and we shall update the cx shortly.