We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ink Cartridge Refills

Inkfarm.com Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and received ink cartridges for my printer but when I plugged them in, they malfunctioned. They arrived in a plastic shipping bag with no box. I tried to contact the company by phone but had to leave a message which I did. On their website there is a process for returns but the page I'm supposed to fill out won't show on the screen. Seems like a scam site to me. I doubt I will see my 50 dollars again but I don't want others to fall for this nonsense. Maybe they could be investigated?

    Customer Answer

    Date: 01/21/2025

    ******* gave me a refund and I am satisfied. 

  • Initial Complaint

    Date:01/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order was canceled in October 2023 of $36.85 about ink cartridge. They became not in stock and didn't carry any more they they will give me a refund but never received it. I been trying to get in contact for 3 months or more no response my order number is 5111815.I have tried all options with no response

    Business Response

    Date: 02/06/2024

    The customer mailed in a check as payment for the order. By the time we received the check, the item had become unavailable. We sent the customer an email letting her know the item was no longer available, and we were cancelling the order. We did not deposit her check and instead destroyed it. We have made repeated attempts to contact her by phone and email but have been unable to reach her. Additionally, we left a voicemail explaining that the check had not been deposited and had been destroyed. However, if the customer still has questions or we can help in any way, would she please call us at 1-800-INKFARM during business hours so we can make sure she is completely satisfied.

  • Initial Complaint

    Date:09/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 61XLunits when I put in the printer it stated that they word not work in this printer HP ENVOY ****. please send me the correct units for this printer. I will return the ones that will not work. BLACK

    Business Response

    Date: 10/11/2023

    I just spoke to ************ today. He said he was able to make the cartridges work and he no longer needs replacements. Please let me know if you have any questions at this time, or if we can be of service in any way. Sincerely, ****** Customer Support ******************** ************** ******************* ******************** Hours: M-F 8:00 AM - 2:00 PM Pacific Time

  • Initial Complaint

    Date:08/23/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/14/23 I spoke to a representative from Ink Farm to ask if their cartridges would work in my newer printer an HP OfficeJet ****e. They told me it should but if it did not, they would try to help me get it to work, and if it would not work they would send me a label to return it and refund my full purchase price. 1st they did work with me to get the cartridge to work, only sent me an e-mail that told me to turn off my printer for 15 minutes and try again. That did not work! So I have called four times and left messages, I have sent several e-mails asking for the label and refund starting on 8/15/23 and as of today 8/23/23 I still have not heard from Ink Farm. They guarantee satisfaction and a refund on their web site, but you surely can't prove it by my experience. All I want to do is return the ink cartridge and get a full refund.

    Business Response

    Date: 09/21/2023

    We have issued a full refund to the customer's credit card at their request. We believe the customer is satisfied with this resolution.

    Customer Answer

    Date: 09/22/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************************

  • Initial Complaint

    Date:02/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 11 2023 I ordered ink for my ***** **** XP Expression printer, and they do not work. The printer doesnt recognize them. I tried doing all the tricks you suggested. However they dont solve the problem. I am going to return them and want ink cartridges for my printer sent back that will work.******************************* ********************

    Business Response

    Date: 05/11/2023

    The customer claims to have returned the items, though she did not contact ** first to request an RMA or let us know. We did not receive the returned items. Just now, we issued a full refund to her anyway. The amount of the refund was $55.92. The refund was issued to her credit card.

     

    Please let me know if there are any questions, or anything we need to do at this point.

     

    Sincerely,

    ***************************

    Inkfarm.com, Inc.

Inkfarm.com Inc is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.