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Business Profile

Internet Providers

Seanet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a Seanet customer for over 25 years.On 4/2/24 I sent an email with document attachment to an accountant at *********************** but got no reply. I hae used my Seanet email address to contact **************** for decades. After confirming that **************** is in business, I sent him several more emails on 4/9 from my Seanet account and still got no reply. I then phoned the business and was told they had received no emails from me. Finally, I used my ******* email to send my return to ****************. This time my emails reached their target. On 4/8 I also sent a support request from my Seanet account about an unrelated error message I received while searching my Seanet mail - but again, received no reply whatsoever from Seanet. Not even an automated response. On 4/9 I sent a support request to Seanet from the ******* account outlining the problem. I got an autoreply acknowledging receipt and saying I'd hear back shortly. It's now 4/20 and I have sent numerous requests from both my ******* and Seanet accounts to ******************** tech support: ********************************** asking a) why my sent mail was not delivered; and, b) why I have not heard from tech support after so many requests. Some are direct replies to their auto-responses, so the Seanet request number is in the Subject line. But these appear to get bounced between my Seanet and ******* accounts. To date, I have had absolutely no response from Seanet regarding the problem of undelivered mail. No one has contacted me and no one has followed up as promised in their auto-generated support request responses.I want to hear directly from the company re undelivered mail and their failure to respond to support requests.Note: You may find that this company was administratively dissolved some years ago but continues to operate.I will forward sent emails and Seanet auto-generated responses upon request.Thank you, ********************** *********************************

    Customer Answer

    Date: 04/21/2024

    Thank you. Since there's more than one company using the name "Seanet,"  here is the ISP's contact info:

    ********************************************************************************************************
    ***************

Seanet is NOT a BBB Accredited Business.

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