Complaints

This profile includes complaints for Argia Investigations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Argia Investigations

  Seattle, WA 98155

  
• 

  Argia Investigations

  19410 Highway 99 Ste A PMB 331 Lynnwood, WA 98036-5102

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave her investigator person by the name of *** ***** which was given to me, all he had to do was serve my son court papers. I'm in apartment #***, my son is around the corner in #***. I can see my son's front door from my window. The maintenance was in my apartment when I returned they immediately left. I looked out my window I never saw him go to my son's apartment but he described his wife so I believed him. I requested my paperwork because it was a simple thing to walk around the corner and hand me the paperwork. It never happened, my son never mentioned receiving the paperwork and my daughter was on the phone with my son at the time and never heard him or his wife go to the door. I called and texted and she sent me a typed copy of the form, but mine I had filled out by hand with an electronic signature. It was a little blurry and very small on my phone. When I attempted to pull it up on my computer it was not there. I checked every folder nothing I contacted her again, nothing but silence.The only reason I hired her was because she was recommended by you BBB. Others charge half her price, but since she was on your page I hired her to my sorrow.

  Business Response

  Date: 12/16/2024

  We had completed this process service upon receiving the paperwork from ********. The reason she did not see my investigator go to the door immediately after taking the paperwork from her is because, as professionals,we need to conduct our due diligence and review the paperwork we will be handing to the individual, as well as look over the proof of service that she completed ahead of time, to ensure that it is accurate and thorough, since that is what we will be signing under penalty of perjury. For that reason, the investigator returned to his vehicle to review. It turns out that the proof of service was not complete nor accurate; which is why we review, and why we did not return her hand filled copy to her because we needed to modify it. If we hadnt done that, then it was possible her entire service/files/paperwork would be rejected by the court and she would have to go through hiring and paying for the process service again. In the end, we went above and beyond for her and her case, to ensure everything was accurate and complete, whereas other companies may have simply taken the paperwork without reviewing, handed it to the subject, signed the paperwork and handed it back to ********.
  As for her other issue of the proof of service I had emailed to her: She says she had it in her inbox and reviewed it when I sent it but couldnt find it in her inbox later on. I think it goes without saying that we did our part in sending her the proof of service and have nothing to do with it disappearing from her inbox/computer. That is a technical error on her end or user issue, but, once she emailed me saying she couldnt find it anymore, I re-sent it to her as soon as I saw her email an hour and a half after she sent it.
  Please see attachments for verification.

  Customer Answer

  Date: 12/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:07/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/17/2024 $125.00 I contacted the company via thumbtack. ****** called me and left a voicemail saying they can do the service I requested. Once I called her back she started requesting information that I did not need to disclose yet I did. She then refused the service I needed and offered another service I had already did myself. She was adamant that they have better resources and could get the information I needed. I paid for the service and unfortunately 24 hours later there was no new information. I contacted ****** about this matter and was refused to resolve this with a refund.

  Business Response

  Date: 07/19/2024

  Hello,

  I have attached a document on letterhead with my response, as well as other relevant attachments. Please let me know if you have any questions or need anything further.

  Thank you,

  *******

  Argia Investigations

  ************

  *****************************************