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Business Profile

Laundry Consultants

We Wash 24

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am at a hotel in *******. I found We Wash 24 online to do some laundry I needed cleaning. I completed the online form which said my order would be pick up the same day and returned the following day. After placing my order I received email with price estimate of $4.42. Later on I get a notice that they were having issues and could pick up my clothes the following day. Since I would still be in town for a few days I told them that would be fine. My clothes were picked up the following morning and returned the next morning. But then I received notice that my total charge was nearly $50 for one small bag of clothes. After inquiring I was told in their FAQ section (which you would have to search for if you had questions) there is a 20lb minimum. This minimum was not mentioned in my original price quote that I received via email. in fact, their website Pricing Page does not even mention of a minimum charge. This is very deceiving and does not reflect the true costs that customers have to pay :( I also requested a refund of a tip I left and still no response. Attached is a copy of my original price quite and the final order charge.

    Business Response

    Date: 06/09/2023

    After speaking to the customer, he was made aware that there was a 20lb min and understood why there was a min. It states on our website that there is a minimum. 

We Wash 24 is NOT a BBB Accredited Business.

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