Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a car accident, the insurance company was pushing me hard to sign off, my chiropractor was afraid I had lasting energys and encouraged me to get an attorney.I called and ask them if I had a case, they quickly said yes, and agreed to take it.I worked with an attorney for a short time, she was not getting back to me when she said she would or answering emails and texts. I called to day and found out she blocked me. I then called the main office, they told me I told the insurance company I wasnt hurt that bad so they decided to drop the casewhen I complained about them not at least telling me, he pretty much said they didnt have to. Knowing I never told the insurance company that I was very confused until I call my chiropractors office and the informed me my attorneys office called them five times demanding they made special arrangements for paining. Staying they dont take bills any other way.I was on a time line to settle, and I was assured they didnt take cases they couldnt win. And the offer from my insurance company has expired. Now they are requesting information Im not sure how to find and Im probably going to end up with nothing for my out of pocket coast ls.

  Business Response

  Date: 09/19/2023

  Dear *****************************,

  Thank you for bringing this matter to our attention. We apologize for any inconvenience that you have experienced. Our company works diligently to resolve these issues as quickly as possible. Our office wants to thank you for taking the time to speak with us to address your concerns and we're glad we were able to resolve any questions you had in your call with the Attorney. If you have any further questions or needs please don't hesitate to call our office. Thank you.

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 20551461
  
  I am rejecting this response because:
    There is no consistency to their story, everything was going fine until they contacted my chiropractor five times insisting they built differently.  They said they sent me a letter I have still not gotten to tell me they were denying me because I told the insurance company I wasnt hurt that bad.  Yet I know for sure i didnt say that.  I got my official phone call after I complained to you guys.  To tell me they dropped my case doing me a favor because they didnt want to take my money be worked out through the insurance company.  During my enrollment process with this attorneys office I cant even count how many times they told me I was in the right place and you always get a attorney because insurance companies will never give you what you deserve my story never changed and as of yesterdays the doctors is telling me I have a slipped disk in my neck that *** require surgery.  I  ??  full heartedly believe the only reason I was dropped is because they didnt like the way my chiropractor billed them.  And since they are refusing to tell me that my guess is it completely illegal for them to bill that way especially because they  told me they have worked with lots and lots of attorneys that has never had a problem with their billing.  
  the representative of Law Brothers started out very nice on the phone. But when I started questioning the answers, not being consistent, he got very demeaning and rude.
  Sincerely,
  
  *****************************