Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) I reserve a limo for 3/3/2023 through Price4Limo, in which they contracted service out to Sabra Limo Service Seattle. 2) The driver contacted me the day of pick up and told me he was on his way. 3)After being 30 minutes late, I called him back and he stated that he was broke down on the highway (engine overheated). 4) I asked him to have his manager contact me with a resolution because I had a group of women waiting to go out to celebrate a birthday. 5) Nobody called me back so I proceeded to call Sabra Limo Service only to get transferred around and either put on extended hold or nobody would answer. 6) on 3/6/2023 I contacted the office to discuss getting my money back (they charged my credit card $1032 on 3/3/2023) for no services rendered and they acknowledged and told me they would refund me 7) I waited until 3/30/2023 for payment, with no payment yet, I called again at 4pm central time. This discussion ended with another promise to refund my money. 8) it is 4/5/2023 and I haven't seen a credit back to my credit card or heard from them.

  Business Response

  Date: 04/05/2023

  Hello Everyone ,

  We have refunded your transaction a while ago ,Sometimes it take 7 to 14 business days to process depending on your bank .

  ========= SECURITY STATEMENT ==========
  It is not recommended that you ship product(s) or otherwise ***** services relying solely upon this e-mail receipt.
  
  ========= GENERAL INFORMATION =========
  Merchant : SABRA TRANSPORTATION (2226143)
  Date/Time : 8-march-2023 3:09:51 PDT
  
  ========= ORDER INFORMATION =========
  Invoice :
  Description : Goods or Services
  Amount : ******* (USD)
  Payment ************ xxxx7197
  Transaction Type: Credit
  
  ============== Line Items ==============
  
  ============== RESULTS ==============
  Response : This transaction has been approved.
  Auth Code : 08537C
  Transaction ID : ***********
  Address ********************* Address: No Match -- First 5 Digits of Zip: Match
  
  ==== CUSTOMER BILLING INFORMATION ===
  Customer ID :
  First Name : *******
  Last Name : REMINGTON
  Company :
  Address :
  City :
  State/Province :
  ***********************
  Country :
  Phone :
  Fax :
  E-Mail :
  

  Customer Answer

  Date: 04/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 16th 2022, I contacted this business to arrange a round trip to an event and was quoted $85 each way, to which I agreed.Shortly after that telephone conversation, I received an invoice $111 each way, and requesting my signature for billing. I did not provide a signature or authorize billing, and texted the individual with whom I corresponded (******) to indicate that because of the price differential I was not interested in proceeding would make other arrangements.On the day of the event (August 17th), a driver was apparently sent to my home despite that correspondence and without my permission to bill my card. I was billed for a trip I did not take, and was also charged for a 'tip and tax' for that same trip. All of this without my signature and without my agreement. I have agreed to pay for the driver's waiting time, because I believe that *** have been a genuine misunderstanding, but the business is charging me for a trip that did not take place, and refuses a refund.