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Business Profile

Liquor Store

The Hunger Haven

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor Store.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with express shipping from Hunger Haven on May 9th for 4 bottles of scotch. On May 25th, I sent them an email, as I had received my order. After another week and getting no response, I filed a dispute with my credit card as I paid for items and never received them. The merchant responded to my dispute saying the charge was valid. I am in the processing of disputing it again, as this company is fraud and steals people's money. There LLC should be shut down.

  • Initial Complaint

    Date:04/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online purchase on April 15, 2024, using a credit card, for one 750 ml bottle of ********************* Small Batch Bourbon from The Hunger Haven for $60.00 plus $9.99 for shipping and handling. I received verification of the order via email *********************** shortly after placing the order.I checked with them again on April 19, 2024 for any updates on the order, via online chat. They advised me it would ship that day, Friday, April 19th. I didn't receive any tracking number or notification of the item being sent so I reached out to them again the following Monday, April 22nd asking for an update on my order. They did not respond to my online chat. I also sent an email on Monday, April 22nd that stated:Good morning, I placed an order on April 15, 2024 for 1 750ml of ********************* Small Batch Bourbon. The total charged to my credit card was $69.99.After numerous inquiries I was told this order would ship on April 19, 2024. When I checked on April 19, 2024, I was advised it would ship on Monday, April 22, 2024. I was ASSURED it would ship today.I've attempted to get verification via online chat on my order and get no response. Furthermore, after checking reviews, I've become more concerned that this is a frequent occurrence with this site. If my order does not ship or cannot ship today, I'm requesting a complete refund for the order. Please advise me what steps I need to take in order to do so.************************** I've had no return email advising me how to go about getting a refund.IF they can provide me with the item, I would be satisfied. If not, I would like a refund of $69.99 to my credit card.

The Hunger Haven is NOT a BBB Accredited Business.

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