We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Locksmith

Zip Locksmith LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

This profile includes complaints for Zip Locksmith LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Zip Locksmith LLC has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We got locked out of our house.I called zip and asked how much it would be to get my door open he said 60 to 80 dollars depending on the lock. I said ok he said I will have someone call you within 20 min. Someone called I gave my address he said 25 to 30 minutes. He shows up looks at my door and said I can damage your door for 125 or I can do no damage for 175. I said I dont want and damage to my door so he charged me 175 which was not what was quoted over the phone. He took advantage of us being locked out of our house and charged more. I feel ripped off by this company if this is how they run there business other people need to know so they dont get ripped off by this company. He quoted 60 to 80 on the phone and then charged 175 for no damage to my door knowing the hole time he can open the simple lock in 2 seconds like he did. The deadbolt wasnt locked just the bottom lock.

    • Initial Complaint

      Date:10/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 8th, I reached out to this company for a new Lexus key since I had lost mine. I was happy with the service at first; they came out and remade a new key same day. The first problem I ran into was realizing the locksmith left cigarette butts in our driveway. Not a huge deal but still didn't seem appropriate. I realized I tipped him $200 which I asked for back and they did refund this. A few days later, the key ran out of battery when I tried to unlock my door after work. I tried using the key to manually unlock my door but it wouldn't fit. Then when I found my original keys a few days later and I realized the locksmith didn't engrave the same key. So this part of the key is useless. Luckily I just attached my old key to the "new" fob they programmed. Then a few days later, I was locked out again because of the battery that I had just changed. Luckily it was before work so I was able to just change the battery while I was home for a second time. A week or so later, I was locked out a third time while at work. Battery dead again. This time since I attached my old engraved key, I was able to manually open the door, but the fob was completely dead and I couldn't start my car. This is when I had enough. I called the company and spoke with the manager. I told him everything that happened and asked for a refund. He said the only thing they could do was reprogram my old key. Unfortunately this doesn't fix the problem of a faulty, useless key they made so I declined. I also don't want to work with this company at all moving forward with how many issues I've run into this far. Nothing about this key works; the fob doesn't hold power and the engraved key won't unlock my car. I provided a picture of my original engraved key on the left and the one they gave me on the right. I would say that instead of a refund they could just give me a key that actually works, but at this point I want a refund for the mess this company has put me through. Thank you for your time.

    Zip Locksmith LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.