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Business Profile

Mail Box Rental

The U P S Store # 5256

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent an important document with both ways fee through UPS store #**** on 10/14/2024. I was charged $75.87 and it was a simple document being sent to *************** authentication office. After exactly a month the package is nowhere to be found and not trackable on *** tracker. On going to the store I was initially lied to that the package is about to leave the store. When I asked if it hasn't been sent in a month the attendant (****) said the package is probably lost by *** driver. But the UPS stores are not responsible for *** drivers. Another attendant told me that *** doesn't have a way where you can complain about your document loss. There is a call center that can be called who automated service also told me they cant track the package. It seems like *** is running a fraud racket where to cut costs they throw away certain amount of packets in the dumpsters and customer has no recourse from the ********************, cannot complaint about *** truck drivers and the call center is a just a way of letting customer know they are sorry, but nothing can be done. The store staff looked upset that I was asking them where my important document had been lost and gave a rude 'have a nice day' "bye bye" ... go do whatever you think you can response as I left the store demanding my lost original documents.

    Business Response

    Date: 12/02/2024

    We have attempted to contact the complainant and have had no response. I need additional information to start a lost package claim, which is the next step in this process. We need to verify that this agency actually sent the package back and need confirmation they used the included shipping label. If they have not sent the package yet, or used a different shipping method, then there will be no tracking information available for the tracking number given to the customer. Until we received this information, we cannot proceed with the lost package claim.

    Customer Answer

    Date: 12/02/2024

     
    Complaint: 22563444

    I am rejecting this response because: business is asking me to find if the package was delivered to US state ***** The store staff told me it was not delivered by ***, and *** has no mechanism to complaint against their pick up and delivery trucks, so my only recourse is to file complaint. How can I confirm if *** delivered my package to the ****************. I want that information from ***. 

    Sincerely,

    Manish Kala

    Customer Answer

    Date: 12/10/2024

    The store owner was able to give the tracking information that their staff couldn't. Have received my package now. Kindly close the matter. 

     

    Regards 

The U P S Store # 5256 is NOT a BBB Accredited Business.

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